A Definitive Guide – Difference Between Chatbots And Virtual Assistants

If chatbots and virtual assistants mean identical things to you then your for chat app understanding of those AI applications requires an upgrade. In point of fact, there is a significant difference between the 2 that employees ought to know well before a company introduces chatbots or virtual assistants.

AI applications have evolved at an unbelievable pace and are providing enormous value. Tech-savvy companies are building AI applications to assist organizations to boost revenue, augmenting business productivity, and innovating business operations. Many organizations are therefore extending efforts to spot more and more areas to leverage and derive maximum value from AI.

Chatbots and virtual assistants are ripened fruits of AI, which organizations are actively and significantly utilizing for automating their internal business processes. We can't deny the actual fact that these AI applications don't seem to be only helping organizations but also are impacting our personal lives too. However, these two 'intelligent' applications of AI are often confused together.

Chatbots are generally used as information acquisition interfaces, like extracting product details. Virtual assistants can assist in conducting business, like reminding you of meetings, managing your to-do lists, taking down notes, and then on. If you ask a chatbot for such virtual assistance, they get confused, and ultimately keeps asking similar questions for clarification. Both are considered conversational interfaces, yet both are very different from each other.

Hence, it is vital that organizations understand the differences between chatbots and virtual assistants to use them wisely.

What are Chatbots?

Chatbots are automated programs that are used as a substitute to Support executives. It helps in making conversations automatically with humans. The conversations may be either through text or voice. This AI-powered software is mostly utilized by organizations to counterpoint customer service programs. Chatbots hold an important role in customer service, wherein they're used as an information acquisition tool. Customers interact with chatbots to clarify their queries regarding a product, gain product-related information, or perhaps book a meeting with the merchandise manager.

What are Virtual Assistants?

A virtual assistant could be a digital personal software-based agent that assists us in performing our daily activities like setting clock alarms, scheduling a meeting, making calls, typing messages, and so on. Virtual assistants are the same as personal human assistants that, let's say, take down notes during a gathering, remind us to tend to our 'to-do-lists,' or read messages and emails sent to us.