Orica Leverages Generative AI to Enhance IT Service Desk Operations
Orica, a global leader in explosives and blasting systems, has emerged as a notable early adopter of generative AI through its implementation of ServiceNow’s Now Assist platform to streamline IT service operations. This initiative is part of the company’s broader plan to expand AI use across IT operations, with the goal of enhancing service desk […].
AFP Software Costs Surge to $166 Million with New Investigations Platform
The Australian Federal Police (AFP) has reported a significant increase in its software asset value, which rose by $25 million, or 17 percent, in the last financial year, bringing the total value to $166 million. This growth follows the AFP’s implementation of a new investigations management solution (IMS) in April 2023, a key initiative aimed […].
Data-Driven Approach at QBE Insurance Aims to Elevate Employee Experience
QBE Insurance has significantly enhanced its data-driven approach to employee engagement, leveraging more frequent data collection to foster strategic conversations with senior leadership about workforce dynamics and HR decisions. The company’s employee listening program, “Voice,” has evolved over the past three years from a once-a-year engagement to shorter, more frequent surveys, designed to align with […].
Leader of Gov Copilot Trial to Spearhead DTA’s AI Strategy
Following the completion of a six-month trial, Garrett Kelly, the leader of the Digital Transformation Agency’s (DTA) Microsoft 365 Copilot trial, has been promoted to the position of director of AI strategy and engagement. Kelly, who managed the government’s pilot program for Microsoft 365 Copilot, will now be responsible for overseeing and guiding the implementation […].
EU Demands Apple End Geo-Blocking on App Store and Additional Services
The European Union has issued a directive to Apple, mandating that it end its geo-blocking practices across a range of its services, including the App Store, Apple Arcade, Music, iTunes Store, Books, and Podcasts. Geo-blocking, which involves restricting access to content based on users’ geographical location, has been identified by the European Commission as potentially […].
La Trobe University Commits to an ‘AI-First’ Strategic Approach
La Trobe University has launched an ambitious ‘AI-first’ strategy designed to foster innovation, boost productivity, enhance research, and improve student experiences across its campuses. By integrating artificial intelligence (AI) throughout its curriculum, operations, and partnerships, the university aims to prepare graduates for a workforce increasingly influenced by AI, while also encouraging staff to adopt these […].
Sworn Translation: From Ancient Civilizations to Modern-Day Turkey and Dubai
From ancient times and up to its modern practice in Turkey and Dubai, sworn translation has played an important role in the history of dissolving communication gaps between cultures and languages, promoting legal, diplomatic, and commercial exchanges at various moments in history. This article will examine the development of sworn translation or legal translation from […].
Powerlink Queensland Replatforms SAP System for Enhanced Performance
Powerlink Queensland is undergoing a significant transformation in its enterprise resource planning (ERP) systems as part of a broader digital vision to optimize its operations and enhance access to key information and services for stakeholders. The company is currently in the process of migrating its SAP system from its own Azure instance to SAP’s managed […].
AI Powers Seven Percent of ANZ’s Code Development in Recent Months
ANZ Banking Group has reported a significant milestone in its ongoing technological transformation, with more than seven percent of the code written by artificial intelligence (AI) over the past six months. This announcement was made by CEO Shayne Elliott during the bank’s full-year results webcast for 2024. The development marks an important step in ANZ’s […].
U.S. Orders TSMC to Suspend Chip Shipments to China
The US government has instructed Taiwan Semiconductor Manufacturing Co. (TSMC) to cease shipments of advanced semiconductor chips to Chinese customers, effective Monday. These chips, which are essential in powering artificial intelligence (AI) accelerators and graphics processing units (GPUs), are of 7-nanometer designs or more advanced. The Department of Commerce has imposed export restrictions on these […].
Priceline Introduces Platform to Strengthen Local Branding of Its Pharmacies
Priceline has significantly revamped its approach to local area marketing (LAM) by streamlining how it provides support to its network of franchised pharmacies and owned stores. Traditionally, LAM involved promotional campaigns, materials, and assets designed to resonate with local communities and drive store traffic and sales. These could include tailored posters, promotional items, and community-focused […].
Next-Gen Data Centres Elevate Industry Standards for Uptime and Sustainability
Equinix High Performance Data Centres are setting a new benchmark in the data centre industry, surpassing the traditional Uptime Institute’s Tier 4 certification by achieving 99.999% uptime, which equates to just five minutes of downtime annually. While Tier 4 data centres have long been regarded as the gold standard for reliability, typically delivering 99.995% uptime […].
ESSSuper in Legal Battle with Iress Over Outsourcing Contract
Emergency Services & State Super (ESSSuper), the superannuation fund catering to Victorian government employees and emergency services personnel, has initiated a civil lawsuit against Iress, a prominent financial services software developer and service provider. The suit, filed in the Federal Court, accuses Iress of breaching its contractual obligations, as well as making pre-contractual misrepresentations, which […].
Data Center Firm iseek Bought Out for $400 Million
Data center operator iseek is set to be acquired by asset manager HMC Capital for a substantial $400 million, marking a significant step in the growth of both companies in the data center and infrastructure sectors. The acquisition adds a critical layer to HMC Capital’s expanding portfolio, following the recent announcement of its plans to […].
Huawei Seeks to Have U.S. Criminal Charges Dropped
Huawei Technologies is seeking a US court’s dismissal of multiple charges in a high-profile federal indictment accusing the Chinese telecommunications giant of attempting to steal technological secrets from American competitors and misleading banks about its operations in Iran. In a detailed legal filing submitted in Brooklyn, New York, Huawei argued that the evidence does not […].
NSW Education Moves Disability Access Portal to Salesforce Platform
The New South Wales (NSW) Department of Education is set to launch a new cloud-based platform on Salesforce Education Cloud in 2025, aimed at providing students with disabilities a streamlined process to request additional support. This platform is part of a broader initiative to modernize infrastructure by reducing administrative tasks in schools and replacing outdated […].
Orica Implements GenAI Technology in Its IT Service Desk
Orica has positioned itself as an early adopter of generative AI within ServiceNow, with an aim to expand its deployment across IT operations (IT Ops) for greater efficiency. Starting with a focus on deflecting IT service desk inquiries to chatbots and self-service solutions, Orica is exploring the potential of generative AI across 35 use cases […].
Corporates, Startups, and VCs Provide Equity-Free Funding to Open Source Projects
The growing recognition of open-source software (OSS) as an essential component of modern technology infrastructure is driving significant funding efforts from various sectors, including startups, venture capitalists, corporations, and even individual philanthropists. Open-source technologies are at the heart of many key innovations, particularly in the fields of artificial intelligence (AI), data management, and cloud computing, […].
The Most Popular Apps Among Gen Z Young Adults This Year
In 2024, Gen Z’s influence on app consumption is more evident than ever. Known as the “mobile-first generation,” they make up nearly 40% of all mobile users globally. Their preferences are shaping the digital landscape, as they continue to engage with a wide range of apps, from e-commerce platforms to social media tools, photo editors, […].
Martin Casado of a16z Explains Why Current AI Regulations Are Flawed
Martin Casado, general partner at Andreessen Horowitz (a16z), delivered a strong critique of current efforts to regulate artificial intelligence (AI) during his talk at TechCrunch Disrupt 2024. Casado, who leads a16z’s $1.25 billion infrastructure practice and has invested in AI startups such as World Labs, Cursor, Ideogram, and Braintrust, argued that many proposed regulations are […].