Do you leave money on the table? A “guaranteed” way to reduce shipping costs

FedEx © and UPS © absolutely guarantee that a domestic, express or international package will arrive before the promised time - “or your money back”. They use the timely service guarantee as a marketing tool to compete with each other to attract your business. If the delivery is delayed by more than a minute and it is their fault, you are entitled to a 100% refund of the delivery costs.

Fast delivery is their benchmark for quality of service and they take it very seriously. If they don’t meet the standard they set, they will refund you if you ask. The problem is that you need to know that the shipment was not delivered until within the warranty period, and then request a refund in that very short window.

If your return is delayed by even one day, your refund will be permanently lost.

Each carrier’s return policy is available in their service manuals and on their website. They are quite complex, but they define the conditions for ground, express, international and cargo services. In principle, ground shipments are guaranteed to be delivered before the end of a certain day and express shipments before a certain time on a certain day. If the parcel arrives late for reasons beyond the control of the carrier, they may and reasonably refuse to pay the shipping fee. That’s fair, but most of the time it’s their fault and they’re willing to pay.

What do you mean by that? Income. When you purchased the transportation service, you purchased and paid a warranty. It is no different from a new car warranty. If something goes wrong under the manufacturer’s warranty, they will fix it. In terms of delivery, this solution is a service error return. Refunds for service errors go directly to your account because they reduce your postage costs and therefore directly increase your profit.

How often are deliveries delayed?

 Much more than you think. In the summer of 2006, PA Consulting Group, an international management, systems and technology consulting firm, negotiated U.S. freight forwarding between DHL ©, FedEx © and UPS ©. The aim of the study was to find out how often carriers make timely deliveries. In total, by sending about 14,400 parcels equally through carriers in a matrix that covered 44 of the 50 largest U.S. cities, they achieved an efficiency specific to each carrier. The average percentage of shipments delivered on time was 89.84%.

The survey is available on the at the time of writing. We are not allowed to list links here. Email us and we will send it to you.

Thus, about 90% of shipments shipped between major U.S. cities during the summer were delivered on time and about 10% were delayed. Major U.S. cities, of course, have the most advanced and mechanized package handling systems in the world, and they specialize in good weather and small volumes during the summer months. If these packages were delivered to a rural area during a busy delivery time, the increased distance, weather and volume of the systems would create more chaos for the airline and timeliness would inevitably reflect this. This is a statistical certainty. Bet on timely delivery: Boston and Los Angeles in the summer or Yarmouth, ME and Alpine, CA in December.

Does this apply to ground transportation?

 Hey! Many shippers do not realize that ground shipments are guaranteed. In addition, they are likely to generate more revenue from service interruptions than express shipments. The above study does not examine the timeliness of land transport, but they are delayed by about half the time of rapid transport, e.g. about 5-7% of the time. In most cases, the package arrives a day late and you don’t know about it until you track it or the customer complains. You are then entitled to a full refund of your shipping costs.

What will be your experience?

The truth is, you are unique. Your experience differs, sometimes significantly, from the survey results. One thing is for sure, you won’t be constantly sending a big city to a big city in optimal summer conditions. In retail, such as parcel and mailbox, there are typically non-repeatable shipments that are well separated from each other because they are sometimes sent to destinations specified by 스포츠토토 사이트. Other shippers, such as manufacturers, often ship similar packages to the same customer destinations each month, so the failure rate is highly predictable. Your actual experience will not raise system fees until your plan is integrated into the carrier’s core system. An important part of your experience is based on your operator’s local operation. That means your truck driver had one