Outsourcing Customer Service Companies in Colombia

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Let’s be honest, running a customer support team in-house isn’t always the smartest move, especially when you’re trying to stay lean, cover multiple time zones, and keep customers happy around the clock. That’s where outsourcing comes in.

Colombia has become a serious contender in this space, not just because of its bilingual talent pool but also because of its cultural fit with North American and European markets. Companies here know how to deliver real conversations, not scripted responses. Whether you’re scaling fast or just need a reliable team that won’t miss a beat, Colombia’s outsourcing scene is worth a closer look.

1. NeoWork

NeoWork provides customer service outsourcing solutions designed to help companies build responsive, reliable, and scalable support teams. Their approach is centered on combining skilled human support with technology-driven processes to manage everything from customer experience operations to technical services. In Colombia, NeoWork works with businesses that want to strengthen their customer communication channels while maintaining flexibility and cost efficiency. Their teams operate as true extensions of in-house staff, ensuring that each client receives consistent, well-managed service aligned with their operational goals.

They are known for a team-first culture that emphasizes employee growth and engagement, which has led to a 91% annualized retention rate. NeoWork also maintains a selective hiring process, bringing on only about 3.2% of candidates who apply. This focus on quality and stability allows them to maintain long-term partnerships and deliver reliable results. With a presence across industries such as tech, healthcare, logistics, and e-commerce, NeoWork’s customer service teams adapt to varied workflows and communication tools while keeping support consistent and easy to manage.

Key Highlights:

  • Offers customer experience outsourcing with flexible scaling models
  • Maintains 91% annualized employee retention rate
  • Selects only 3.2% of applicants through a strict vetting process
  • Operates 24/7 with bilingual support capabilities
  • Works across industries including tech, healthcare, and logistics
  • Provides both individual contributors and fully managed service teams

Services:

  • Customer experience management
  • Virtual assistant and administrative support
  • IT and development outsourcing
  • AI training and data labeling
  • Creative design and virtual production
  • MVP and manual workflow support

Contact Information:

2. Sutherland

Sutherland offers customer service outsourcing as part of a broader portfolio focused on digital operations, AI, and automation. In Colombia, they work with companies that want to modernize their customer experience while keeping operations streamlined and manageable. Their teams help rework how businesses interact with customers across channels, using automation where it makes sense but still relying on human agents to handle complex interactions. Their model leans heavily into technology-backed support, but they still maintain a human-first approach throughout the service journey.

Instead of treating support as a basic contact center task, Sutherland approaches it like an integrated process that spans onboarding, service, and retention. They support this with tools like conversational AI, multilingual platforms, and custom workflow automation. Clients can also rely on Sutherland to manage remote teams, build knowledge systems, and adapt support strategies around changing customer behavior. The work isn’t focused on scale for its own sake but rather on building flexible, consistent service models that can evolve with business needs.

Key Highlights:

  • Provides digital-first customer support operations in Colombia
  • Uses AI, automation, and multilingual tools to enhance support
  • Supports omnichannel service including chat, voice, and self-service
  • Builds tailored workflows based on customer behavior
  • Offers contact center as a service with operational oversight
  • Partners with tech platforms like Salesforce, Zendesk, and Microsoft

Services:

  • Customer experience operations
  • Digital CX design and consulting
  • AI-powered self-service and chat automation
  • Omnichannel support system integration
  • Trust and safety moderation
  • Remote workforce and contact center management

3. Alorica

Alorica provides outsourced customer experience services from the Philippines, working with both established brands and growing businesses across a range of industries. Their focus is on integrating human support with digital tools to manage customer service, tech support, and revenue-focused interactions. Instead of offering generic support teams, they build solutions around each client’s goals, drawing on their global network and experience working across multiple channels and languages.

In the Philippines, Alorica supports offshore operations for businesses that need flexible staffing, customer retention programs, and scalable support during peak demand. They also incorporate analytics and contact modeling into everyday support workflows, helping clients refine how and when they engage customers. Their teams are trained to operate as an extension of the client’s internal team, using both voice and digital platforms to provide service that adapts to changing expectations.

Key Highlights:

  • Runs offshore support operations out of the Philippines
  • Combines contact center talent with digital support tools
  • Offers client-specific contact programs to boost retention
  • Handles seasonal and high-volume staffing needs
  • Uses analytics to optimize customer engagement strategies

Services:

  • Customer care and complaint resolution
  • Technical support
  • Order and delivery support
  • Subscription and billing services
  • Customer retention and re-engagement

4. SuperStaff

SuperStaff provides outsourced customer service solutions from Colombia as part of its broader operations across multiple global hubs. Their Medellin team supports businesses looking for nearshore customer support with flexible hours, trained staff, and a wide range of capabilities. Instead of taking a one-size-fits-all approach, they build custom support teams based on the client’s industry and operational structure. Their focus is on consistent communication, maintaining clear service processes, and making sure customer-facing interactions reflect the client’s voice and tone.

In Colombia, they support clients in areas like healthcare, logistics, legal, and e-commerce, offering both front-line and back-office assistance. The model allows businesses to keep operations running around the clock without having to manage a large internal support team. Teams in Colombia are trained to handle everything from basic inquiries to more complex customer requests, depending on the workflow. This setup helps companies maintain responsiveness while reducing management overhead.

Key Highlights:

  • Provides nearshore customer support from Colombia
  • Customizes teams based on client industry and service needs
  • Offers bilingual and 24/7 support options
  • Combines front-line customer service with back-office roles
  • Works with healthcare, legal, logistics, and e-commerce clients

Services:

  • Customer service outsourcing
  • Order management and live chat support
  • Back-office process handling
  • Patient care coordination and billing support
  • Case intake and legal document processing
  • Recruitment and dispatch assistance

5. Foundever

Foundever offers customer service outsourcing from Colombia as part of its global network supporting clients across many countries. Their approach blends human support with digital tools like conversational AI, messaging platforms, and multilingual support systems. Teams are trained to handle voice, chat, social, and email communication in a way that mirrors the brand they represent. In Colombia, they help companies scale quickly during high-demand periods while keeping support consistent and culturally aligned with North American and Latin American customers.

What stands out in their model is the focus on flexibility and continuity. Whether the need is seasonal, campaign-specific, or long-term, they adjust the size and structure of teams without requiring the client to rethink their entire workflow. Training is brand-specific, and the support environment is built to feel like a natural extension of the client’s team. The Colombian operations offer bilingual staffing, regional familiarity, and the ability to run 24/7 support without compromising quality.

Key Highlights:

  • Operates nearshore customer service centers in Colombia
  • Offers voice, chat, email, and social media support
  • Blends human agents with digital tools like AI and automation
  • Delivers brand-specific training and cultural alignment
  • Adjusts team size and delivery model based on client demand

Services:

  • Customer service and technical support
  • Omnichannel communication management
  • Messaging and chat-based support
  • Conversational AI and automation tools
  • Work-at-home and hybrid support models

6. Concentrix

Concentrix runs its customer service outsourcing operations in Colombia with a strong focus on blending tech with human expertise. It’s not your typical call center setup – instead, they create support systems that plug right into their clients’ existing tools and platforms. Whether it’s handling voice, chat, or digital channels, their teams are trained to keep communication smooth and consistent without losing the personal touch.

In Colombia, they support both everyday questions and more complicated service needs, using a mix of automation and live help. The idea is to build something that adapts to how each company works, not the other way around. Concentrix aligns its teams with the client’s tone of voice and brand personality so the experience feels natural for customers. Their tech stack helps companies scale up when needed without adding unnecessary friction to the process.

Key Highlights:

  • Runs nearshore customer support teams in Colombia
  • Mixes live agent support with AI and automation tools
  • Supports multilingual and multi-channel communication
  • Matches service teams to each client’s brand style
  • Flexible structure for changing support demands

Services:

  • Customer service outsourcing
  • Troubleshooting and tech support
  • AI-powered and omnichannel communication
  • Analytics-driven customer engagement
  • Automated workflows and process support

7. Conectys

Conectys handles customer service outsourcing from Colombia with a mix of automation tools and human agents. They don’t rely on a one-size-fits-all structure. Instead, they pull together full-time staff, gig workers, and adaptable workflows that shift depending on what each client needs. Colombia plays a big part in that setup, offering multilingual support and staff who are used to working with both North and South American customers.

What makes them stand out is how they balance automation with actual human understanding. Their teams in Colombia can cover everything from basic questions to technical tasks and back-office work. Industries like fintech, gaming, and retail count on them to keep things running without overwhelming their internal teams. It’s not about how many people are on the job – it’s about getting results without wasting resources.

Key Highlights:

  • Offers omnichannel, multilingual support from Colombia
  • Blends automation tools with human-led service
  • Uses gig-based and full-time teams for flexibility
  • Handles voice, chat, email, and app-based conversations
  • Customizes workflows based on each client’s needs

Services:

  • Customer support and complaint resolution
  • Pre-sale and post-sale assistance
  • Technical support (L1-L3)
  • Back-office processing and operations
  • Inbound sales, upselling, and subscription help
  • Order management, returns, and account issues

8. Outsourcing S.A.S BIC

Outsourcing S.A.S BIC runs customer service and business process support from Colombia, covering everything from sales and retention to tech support and collections. Their approach isn’t just about answering phones – it’s about building the whole service flow, from the first touchpoint to post-sale re-engagement. They use a mix of people and tech, like chatbots, voicebots, and self-service options, all integrated into channels like phone, WhatsApp, and email.

In Colombia, their teams work across several locations, managing calls, video chats, messages, and social media. It’s all set up to make customer communication quick, convenient, and consistent. Whether it’s scheduling, follow-ups, or handling complaints, the idea is to respond fast and keep things running smoothly. Their setup makes it easier for companies to expand into new markets with localized support that connects well with customers.

Key Highlights:

  • Runs support operations across different cities in Colombia
  • Combines live agents with automated tools like chatbots and voicebots
  • Handles every stage of the customer journey
  • Offers real-time service across phone, email, video, and chat
  • Custom automation options for client-specific workflows

Services:

  • Customer service and ticket resolution
  • Sales and promotion support
  • Tech help and appointment scheduling
  • Collections and account recovery
  • Loyalty and retention programs
  • CRM activation and follow-up campaigns
  • Chatbot and voicebot setup
  • WhatsApp, video, and SMS communication
  • Social media support
  • Visual and voice IVR tools
  • Augmented reality support where needed

9. Transcom

Transcom runs customer experience operations out of Colombia, offering a mix of automation and live support for clients in industries like retail, tech, and e-commerce. Their teams are built to jump in wherever needed – whether that’s helping with customer care, solving tech problems, or handling online sales inquiries.

They’ve built a tech stack that supports all kinds of channels: voice, chat, social media, and more. Tools like voice bots and real-time translation are there to make things smoother, not replace the human touch entirely. Their Colombia-based teams work as part of a global setup, giving clients a flexible and scalable option that still feels local and responsive.

Key Highlights:

  • Multilingual customer support teams based in Colombia
  • Works with e-commerce, telecom, retail, and tech businesses
  • Combines AI tools with live agent services
  • Covers all major channels including chat, email, and CRM
  • Designs support workflows that fit real-time or delayed communication

Services:

  • Omnichannel customer support
  • Social media and commerce platform management
  • Automated outbound communication
  • Voice bot and chatbot support
  • E-commerce customer assistance with CRM integration
  • Real-time translation for voice and text
  • Ticketing system and backoffice support
  • Compliance tracking and fraud monitoring
  • Agent tools for smoother workflow automation
  • Customer loyalty and re-engagement services

10. Konecta

Konecta handles customer service outsourcing in Colombia using a hybrid model of automation and human agents. Their teams cover everything from general care and technical help to back-office work and sales support. What they focus on is flexibility – giving clients a way to personalize service without blowing up their budgets.

They use AI to speed things up on the backend, while still relying on people to manage the sensitive or tricky parts of support. From omnichannel tools to self-service options, they help clients build systems that fit how their customers actually prefer to get help. In Colombia, their teams are set up to work across industries and platforms, always aiming to keep things responsive and smooth.

Key Highlights:

  • Provides outsourced support from Colombian teams
  • Blends automation and human-led service across platforms
  • Covers a range of roles including care, sales, and tech help
  • Supports communication on voice, chat, and social channels
  • Uses backend automation to boost front-end service

Services:

  • Customer care and service quality management
  • Technical support with multi-channel access
  • Sales assistance supported by AI tools
  • Back-office task automation
  • Workflow planning for both self-serve and agent-guided help
  • Hybrid models with AI and live agents working together

11. Atento

Atento runs customer service operations in Colombia by mixing human agents with digital tools like automation, predictive analytics, and AI. Their teams cover both voice and non-voice channels – everything from calls and web chat to social media messages. Instead of treating support as a separate function, they build it into a broader digital setup that helps reduce repeat calls, speed up resolutions, and give agents access to the info they actually need.

They also spend time planning customer journeys and tracking pain points to see where things go wrong. With chatbots, natural language tools, and automated systems, Atento manages inquiries and complaints while keeping real people in the loop when it matters. Their Colombian teams support clients across industries, handling onboarding, retention, and digital engagement through a connected, omnichannel setup.

Key Highlights:

  • Provides customer service outsourcing from Colombia
  • Mixes AI tools like bots and NLP with live agent support
  • Uses predictive analytics to boost first-contact resolution
  • Offers voice, chat, and social media coverage
  • Automates workflows with RPA to streamline operations

Services:

  • Customer journey design and care mapping
  • Omnichannel support through calls, chat, email, and video
  • AI chatbots for voice and text interactions
  • Predictive analytics and monitoring tools
  • Robotic process automation and workflow support
  • Complaint handling and issue resolution

12. ibex

ibex runs customer support operations in Colombia with a balance between digital tools and real human agents. Their teams work with startups, growing businesses, and big-name brands – basically anyone who wants to keep their customer engagement steady and reliable. In Colombia, they handle day-to-day support along with programs that connect customer service to sales goals, making sure each interaction feels consistent with the client’s brand voice.

Their tech setup includes virtual agents and analytics tools that help resolve issues faster and spot new opportunities. Teams can easily switch between support tasks and upselling when it makes sense. The Colombian operation acts as one of ibex’s main nearshore hubs, serving industries like finance, digital platforms, and consumer services.

Key Highlights:

  • Runs nearshore customer support operations from Colombia
  • Blends live agents with automation and virtual agent systems
  • Supports startups and large enterprises alike
  • Trains teams to match the client’s culture and tone
  • Links support with sales where appropriate

Services:

  • Customer support and technical help
  • AI-powered virtual assistant (Wave iX)
  • Sales and upselling within support interactions
  • Performance tracking and customer insights
  • CX programs for digital-first and consumer brands

13. Startek

Startek provides customer service outsourcing in Colombia as part of its global network of CX delivery hubs. Their operations bring together human agents and AI-powered systems to support businesses that want scalable, multilingual customer interactions. Teams in Colombia handle both voice and non-voice channels, offering support across industries like retail, telecom, healthcare, and travel. The company’s approach centers on blending automation with human decision-making, allowing clients to manage high volumes without losing the personal aspect of communication.

Their model focuses on flexibility and integration. They offer omnichannel customer service that combines voice, chat, email, video, and social platforms in a single environment. Behind the scenes, Startek uses AI tools like predictive analytics, real-time language translation, and accent adaptation to improve how agents handle interactions. Clients can choose fully managed teams or hybrid setups that work alongside internal staff. This structure helps businesses maintain continuity, reduce operational complexity, and meet changing demand without overhauling their customer support systems.

Key Highlights:

  • Provides multilingual customer support operations from Colombia
  • Combines human agents with AI tools like automation and real-time translation
  • Supports omnichannel engagement including voice, chat, video, and email
  • Works with sectors like retail, telecom, healthcare, and travel
  • Offers scalable workforce models with on-site, remote, and hybrid options

Services:

  • Customer service outsourcing and technical support
  • Omnichannel communication management
  • AI-powered agent assist and workflow automation
  • Predictive analytics for customer journey optimization
  • Fraud detection and risk management tools
  • Sales, retention, and upselling support
  • Content moderation and trust management

14. Call Center Colombia

Call Center Colombia runs bilingual customer support services from Bogotá, focusing on simple, hands-on call center solutions for different industries. They work with clients in healthcare, logistics, education, hospitality, and retail – often adapting their setup based on each company’s goals. Their agents handle tasks like lead follow-ups, scheduling, and phone-based sales, supported by AI tools that help automate some of the process.

The company takes a very direct approach to management. Every team has close supervision, weekly check-ins, and real-time reporting that clients can access anytime. They handle recruitment and training internally too, which helps maintain quality control. Their setup runs on Google Cloud, allowing both remote and on-site teams to stay connected and efficient.

Key Highlights:

  • Operates from Bogotá with bilingual and remote teams
  • Serves multiple industries including healthcare, education, and retail
  • Combines human service with AI automation
  • Holds weekly team reviews for performance tracking
  • Provides full transparency through live reports and monitoring

Services:

  • Lead qualification and conversion
  • Appointment scheduling (including medical)
  • Outbound sales and follow-up calls
  • Data updates and customer segmentation
  • Survey collection through CATI or NPS
  • AI-supported service automation
  • Real-time monitoring and quality control
  • Staff recruitment and training management

15. Outsourced

Outsourced helps companies build remote customer service teams in Colombia that operate as an extension of their in-house staff. Their model focuses on nearshore convenience, offering bilingual support in both English and Spanish. Teams handle inbound calls, chat support, and general inquiries – without clients having to deal with day-to-day management.

Although the company is based in Australia, its Colombian teams work on North American time zones, which makes collaboration smoother. Clients can handpick their agents, decide work hours, and set workflows while Outsourced manages HR, payroll, and local operations. It’s an easy way for companies to scale support without stretching internal resources.

Key Highlights:

  • Runs nearshore customer service teams out of Colombia
  • Provides bilingual English-Spanish support
  • Teams follow client-defined hours and workflows
  • Dedicated staffing model with full client control
  • Covers a variety of customer-facing roles

Services:

  • Customer service and inquiry support
  • Technical troubleshooting and helpdesk
  • Inbound and outbound call handling
  • Live chat and email response
  • Social media and e-commerce support
  • Complaint management and retention programs
  • Bilingual and multilingual staffing options

 

Conclusion

Outsourcing customer service to Colombia isn’t just about cutting costs – it’s about working smarter. The companies here make it easy to scale support while keeping customers happy and your internal teams focused on bigger priorities. Whether you’re after a few agents or a full support operation, these providers offer more than just manpower. They bring structure, flexibility, and accountability that make outsourced teams feel like part of your business.

Colombia stands out because of its strong bilingual workforce, cultural alignment with North American markets, and genuine work ethic. Support teams here don’t just follow scripts – they actually engage with customers and help solve real issues. No matter what kind of setup you’re looking for – AI-powered, human-led, or a mix of both – Colombia’s outsourcing market has options that fit naturally into how modern companies work.

 

Categories: Education