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Certified Implementation Specialist – Strategic Portfolio Management

The CIS-Strategic Portfolio Management certification is earned by successfully completing an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and configure components of Strategic Portfolio Management applications including Demand, Project and Resource. The CIS-Strategic Portfolio Management certification is designed for ServiceNow System Administrators, implementers, users, and consultants who need to understand what is Strategic Portfolio Management (SPM), key processes and how does it function within the ServiceNow Platform.

The Certified Implementation Specialist – Strategic Portfolio Management (SPM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow SPM applications.

Prerequisite ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Strategic Portfolio Management exam. The following ServiceNow training course(s) contain the underlying foundational knowledge needed for the exam.

● Welcome to ServiceNow

● ServiceNow Administration Fundamentals

● Get Started with Now Create (On Demand)

● ServiceNow Platform Implementation

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

● Strategic Portfolio Management (SPM) Fundamentals

● Strategic Portfolio Management (SPM) Implementation

● Performance Analytics (PA) Essentials

● Performance Analytics (PA) Simulator - Micro-Certification

Upon completion of the ServiceNow Strategic Portfolio Management (SPM) Implementation course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the ServiceNow Certified Implementation Specialist – Strategic Portfolio Management exam.

Additional Recommended Experience

● General familiarity with general industry terminology, acronyms, and initialisms

● Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

Exam Domains and Objectives

The exam content is organized into learning domains, which are the main subjects and specific objectives covered in the exam. These domains categorize the exam items and outline the key topics that candidates need to understand and demonstrate knowledge in.

Number of Domains	Learning Domain	Percent of Exam
1	SPM Implementation Overview Overview of SPM SPM Personas Now Create Methodology	2%
2	SPM Applications Overview Plugins Store Applications Tables & Data Models Properties & Preferences User & Role Administration Group Administration	20%
3	Idea & Demand Configuration Configuring Idea Idea to Task Process Flow Integrating Innovation Management with Universal Request Idea to Demand Defining Stakeholders Assessments Demand Visualization Capabilities	21%
4	Resource Management Configuration Resource Allocation Workbench State, Schedules, Calendars & Reports	17%
5	Project Management Configuration Project Templates Project Workspace Planning Console Investment Portal Status Reports RIDAC	21%
6	Timecard Management Configuration Generate a Timecard Categories & Policies Rate Types	5%
7	SPM Financials Configuration Cost Types & Fiscal Calendar Financial Baseline & Planning Grid Rate Model Multi-Currency	8%
8	Portfolio Planning Workspace Configuration Portfolio Planning Overview Configuring the Portfolio Planning Workspace Integrate Portfolio Planning with PPM Capacity Planning	3%
9	Performance Analytics, Reporting & Dashboards Performance Analytics Reporting Dashboards	2%
10	Release Management and Digital Portfolio Management for SPM Release Management for SPM Overview Digital Portfolio Management for SPM Overview	2%
Total		100%

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1. PPM Standard integrates which of the following applications?

A. Demand Management, Service Management, Test Management, Resource Management

B. Ideation, Agile Development, Change Management, Resource Management, Project Management

C. Demand Management, Project Management, Resource Management, Portfolio Management

D. Operations Management, Agile Development, Test Management, Resource Management

Answer: C

2. What action would ensure milestones close automatically?

A. Validate that the ‘glide.cost_mgmt.process_task_top_task” property is set to true

B. Set the 'com.snc.project.auto_close_milestones' property to true

C. Edit the ‘com.snc.project.rollup.cost’ property to add the creation of a task expense line to the top task

D. Override the Dictionary attributes for the Expense field to add the ‘Create a task expense line for top task’ attribute and set it to true

Answer: B

3. What is the central location for idea collection, evaluation, and promotion?

A. Idea Portal

B. Demand Workbench

C. Project Workbench

D. Project Workspace

Answer: A

4. When can a resource requester request a change for a plan that was already submitted for review?

A. They cannot request a change once the plan has been submitted for review

B. If the plan is in an Allocated state

C. If the plan is in a Requested or Confirmed state

D. Only a resource manager can change a plan

Answer: C

5. What displays projects as cards based on filter criteria?

A. Project Status Report

B. My Projects Space

C. Planning Console

D. Project Workbench

Answer: B

6. What do approved time cards generate, on a project level?

A. Change requests

B. Resource plans

C. Cost plans

D. Expense lines

Answer: D

7. What is functional currency (the system currency) sometimes referred to as?

A. Reference currency

B. FX currency

C. Exchange rates

D. Load exchange rates

Answer: A

8. Which is a pre-defined lens in Portfolio Planning?

A. Company

B. Business Unit

C. Organization

D. Planning Items

Answer: C

9. Which dashboard gives an overview of investments, provides a pipeline view of upcoming intake, and a calendar view of upcoming dates?

A. PMO Dashboard

B. Portfolio Dashboard

C. Time Sheet Dashboard

D. Idea Manager Dashboard

Answer: A

10. Which application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components?

A. Digital Portfolio Management

B. Project Portfolio Management

C. Application Portfolio Management

D. Release Management

Answer: D