Top Contact Center Outsourcing Companies to Know

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Running a contact center in-house can be a heavy lift – hiring, training, scheduling, and keeping up with customer expectations all take time and resources. That’s where outsourcing comes in. The right partner can take on the day-to-day work, so your team can stay focused on the big picture. Below, we take a closer look at several companies offering contact center outsourcing, what they do, and the kind of support they bring to the table

1.  NeoWork

At NeoWork, we work with companies that need extra hands or a fully managed team to handle customer-facing and operational tasks – including complete contact center outsourcing. We take care of recruitment, benefits, training, and engagement, while you stay in charge of the daily workflow. This way, you can outsource an entire contact center or bring in specific roles like customer service representatives, technical support agents, or quality assurance specialists without the hassle of managing them in-house.

We’re not tied to a single niche, which means we can cover a wide range of roles – from virtual assistants and help desk staff to technical specialists and creative professionals. Alongside staffing, we provide managed services such as workforce management, contact center reporting, and performance monitoring. Our goal is simple: help you deliver consistent customer experiences while you focus on growing your business.

 

Key Highlights:

  • Provides both individual contact center agents and fully managed contact center teams
  • Handles recruitment, training, and employee engagement for customer support roles
  • Flexible to work with small or large-scale team setups
  • Experience across multiple industries, including tech, healthcare, and e-commerce
  • Works with a variety of customer support platforms, CRM systems, and business tools

Services:

  • Customer experience support
  • Virtual assistant staffing
  • IT and software development roles
  • AI data training and workflow support
  • Creative design and animation services

Contact Information:

2. Acquire Intelligence

Acquire Intelligence works with businesses looking to simplify operations, scale efficiently, and make better use of technology. They combine outsourcing services with AI-driven solutions to cut out unnecessary steps, automate routine work, and streamline processes. Their teams operate in multiple countries, giving clients access to skilled professionals who can handle customer service, back-office tasks, and specialized functions while working within flexible delivery models.

Beyond handling day-to-day operations, they focus on transforming workflows so that businesses can adapt quickly and reduce costs without sacrificing quality. By reallocating work to the right people and integrating automation where it makes sense, Acquire Intelligence helps companies keep pace with growth while maintaining consistent performance. Their approach is rooted in removing complexity and enabling long-term operational improvements.

Key Highlights:

  • Operates across Australia, the Philippines, the Dominican Republic, and the United States
  • Combines outsourcing with AI-powered process optimization
  • Focus on reducing inefficiencies and speeding up execution
  • Supports customer service, back-office, and specialized operations
  • Offers flexible delivery models for different business needs

Services:

  • Contact center management
  • Back-office processing
  • AI-based workflow automation
  • Process optimization and cost reduction
  • Industry-specific outsourcing solutions

Contact Information:

  • Website: acquire.ai
  • Facebook: www.facebook.com/acquireai
  • LinkedIn: www.linkedin.com/company/acquireintelligence
  • Instagram: www.instagram.com/acquire.ai
  • Address: 10 Queens Road, Level 15, 10 Queens Road, Melbourne, VIC 3004
  • Phone: +61-2-8199-5828

3. ContactPoint360

ContactPoint360 offers outsourcing solutions that combine AI technology with human expertise to manage customer experience, support, and operational tasks for businesses in various industries. They work with organizations that want flexible, multilingual, and scalable contact center services without the need to maintain a large in-house team. Their global network covers multiple regions, allowing them to provide 24/7 coverage in over 30 languages.

The company’s services go beyond standard call handling, integrating AI-driven tools to improve efficiency, reduce costs, and boost customer satisfaction. They support a range of functions, including technical assistance, back-office operations, sales outsourcing, and customer retention programs. By merging automation with human interaction, ContactPoint360 aims to create faster, more accurate, and personalized customer service experiences.

Key Highlights:

  • Operates 12 global service centers across multiple continents
  • Provides support in over 30 languages with 24/7 availability
  • Combines AI tools with live agent expertise for improved results
  • Offers multilingual, omnichannel, and hybrid shoring solutions
  • Serves diverse industries including e-commerce, gaming, healthcare, travel, and telecom

Services:

  • Contact center outsourcing
  • Back-office support
  • Technical support services
  • Sales outsourcing and lead generation
  • Customer care and loyalty programs
  • Collections and accounts receivable management
  • Omnichannel and multilingual customer support

Contact Information:

  • Website: contactpoint360.com
  • E-mail: contact@contactpoint360.com
  • Facebook: www.facebook.com/ContactPoint360Company
  • Twitter: x.com/CPoint360
  • LinkedIn: www.linkedin.com/company/contact-point-360
  • Address: 807 S Jackson Rd, Pharr, TX – 78577 USA

4. Outsource Consultants

Outsource Consultants is a customer experience advisory firm that helps organizations find and connect with the right outsourced call center partners and supporting technologies. They focus on identifying options that fit a client’s budget, operational goals, and CX improvement plans. Acting as impartial advisors, they evaluate potential providers from their network of vetted global BPOs and technology vendors, aiming to reduce costs while improving key performance metrics.

Rather than managing call centers directly, they serve as a link between businesses and service providers. This approach allows them to design outsourcing strategies that combine labor and technology in a way that supports long-term CX goals. Their process includes analyzing needs, sourcing providers, and ensuring the chosen partners can deliver measurable results in both customer satisfaction and operational efficiency.

Key Highlights:

  • Acts as an independent advisor without direct affiliation to specific BPO providers
  • Maintains a vetted network of global contact center and CX technology partners
  • Focus on cost reduction while improving customer satisfaction scores
  • Supports onshore, nearshore, and offshore outsourcing strategies
  • Offers tools like call center pricing calculators and RFP templates for businesses

Services:

  • Contact center partner sourcing and evaluation
  • CX strategy advisory and planning
  • Cost analysis and savings reinvestment guidance
  • AI and CX technology recommendations
  • Access to a global network of vetted outsourcing providers

Contact Information:

  • Website: www.outsource-consultants.com
  • E-mail: info@outsource-consultants.com
  • Facebook: www.facebook.com/OutsourceConsultants
  • LinkedIn: www.linkedin.com/company/outsource-consultants-llc
  • Address: 600 Highway 169 South, Ste 1690, Saint Louis Park, MN 55426, United States
  • Phone: 888.766.4482

5. Outsourcing Business Solutions (OBS)

Outsourcing Business Solutions provides a broad mix of services designed to help organizations offload tasks that may be costly or inefficient to manage internally. They work with clients in different industries, offering support in areas like finance, legal, marketing, technology, and customer service. Their approach starts with understanding each client’s goals, then matching them with a team that can deliver targeted solutions for those needs.

While they handle many back-office and technical functions, OBS also operates in customer-facing roles such as call center outsourcing. Their service range includes accounting and bookkeeping, legal process support, digital marketing, software development, data entry, and insurance-related operations. By combining multiple outsourcing disciplines under one provider, OBS enables clients to streamline vendor management while scaling services as needed.

Key Highlights:

  • Provides multi-industry outsourcing services under one brand
  • Works with clients across more than 15 countries
  • Offers both back-office and customer-facing service capabilities
  • Customizes solutions based on client objectives and operational challenges
  • Offices in the United States, Canada, and India

Services:

  • Accounting and bookkeeping
  • Legal process outsourcing
  • Call center and customer service support
  • Administrative and data entry services
  • Web development and digital marketing
  • Insurance BPO services
  • AI and technology-driven business solutions

Contact Information:

  • Website: www.outsourcingbusinesssolutions.com
  • E-mail: info@outsourcingbusinesssolutions.com
  • Facebook: www.facebook.com/100076374012649
  • Twitter: x.com/OutsourcingBus2
  • LinkedIn: www.linkedin.com/company/outsourcing-business-solutions-obs
  • Instagram: www.instagram.com/outsourcingbusinesssolutions
  • Address: 4442 Ridge ave, Philadelphia, 19129, USA
  • Phone: +1-646-980-6424

6. Maxicus

Maxicus delivers customer experience and outsourcing services that blend human expertise with AI-driven platforms. They work with businesses to manage customer interactions across both digital and physical channels, focusing on tailored engagement at every stage of the customer journey. Their operations cover areas like customer lifecycle management, revenue generation, technical support, and back-office processes, aiming to make service delivery more efficient without losing the personal touch.

The company’s model incorporates omnichannel support, video engagement, and AI-powered tools to streamline communication, improve response times, and enhance service quality. Beyond direct customer interaction, they provide support functions such as content moderation, data annotation, and process management. By combining technology with human oversight, Maxicus helps clients maintain consistent service levels while adapting to evolving customer expectations.

Key Highlights:

  • Combines AI-based platforms with human-led customer engagement
  • Offers omnichannel and video commerce solutions
  • Provides services across physical and digital customer touchpoints
  • Works with multiple industries, from retail to technology
  • Supports both front-line and back-office operations

Services:

  • Customer lifecycle management
  • Revenue growth and sales support
  • Technical support and device assistance
  • Content moderation and catalog management
  • Back-office processing and document verification
  • AI-powered self-service and chatbot solutions
  • Video-based customer engagement

Contact Information:

  • Website: maxicus.com
  • E-mail: info@maxicus.com
  • Facebook: www.facebook.com/maxicusofficial
  • Twitter: x.com/MaxicusOfficial
  • LinkedIn: www.linkedin.com/company/maxicus
  • Instagram: www.instagram.com/maxicusofficial
  • Address: Kochar Business Park, GT Road, Amritsar, Punjab 143115
  • Phone: +91-9877098771

 

7. TDS Global Solutions

TDS Global Solutions provides advisory and operational support for organizations looking to strengthen leadership teams, improve hiring processes, and find suitable outsourcing partners. With experience in the contact center industry, they help clients recruit executives, assess language skills for customer-facing roles, and connect with vetted call center providers worldwide. Their network spans multiple regions, giving businesses flexibility in choosing onshore, nearshore, or offshore solutions that fit operational needs.

In addition to recruitment and outsourcing connections, TDS offers vendor management, training, consulting, and M&A advisory for contact center operations. They focus on helping companies manage outsourced relationships effectively, ensuring providers meet performance goals while reducing management overhead. Their training and consulting services aim to improve operational efficiency, while M&A support assists businesses seeking growth or exit opportunities in the BPO sector.

Key Highlights:

  • Specializes in executive recruitment for the contact center and BPO industry
  • Offers language skills assessment for multilingual hiring needs
  • Connects clients with vetted global outsourcing partners
  • Provides vendor management and performance oversight
  • Supports mergers, acquisitions, and operational consulting

 Services:

  • Executive recruitment
  • Contact center outsourcing partner sourcing
  • Language skills testing and assessment
  • Vendor management and quality oversight
  • M&A advisory for contact center businesses
  • Training and operational consulting

Contact Information:

  • Website: www.tdsgs.com
  • E-mail: marketing@tdsgs.com
  • Facebook: www.facebook.com/TDSGlobalSolutions
  • LinkedIn: www.linkedin.com/company/tds-global-solutions
  • Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
  • Phone: (888) – 788-4441

8. Whistl

Whistl provides logistics and customer service outsourcing solutions for a wide range of industries, with a focus on eCommerce, retail, and service-based businesses. Their contact center services cover multiple communication channels, including phone, email, live chat, and social media, offering businesses a way to handle customer interactions without building or managing an in-house team. The company also delivers business process outsourcing, customer support reporting, and tailored solutions designed to integrate with existing operations.

Alongside customer service, Whistl operates in fulfilment, parcel delivery, mail services, and marketing support, allowing clients to streamline supply chain and customer engagement processes under a single provider. They offer sector-specific solutions for industries such as finance, healthcare, public sector, charities, and telecoms, adapting their services to each client’s operational and communication requirements.

Key Highlights:

  • Offers multichannel contact center support
  • Provides both customer-facing and back-office outsourcing services
  • Works with a variety of industries, including eCommerce, finance, and healthcare
  • Combines logistics, fulfilment, and customer engagement in one provider
  • Supports targeted marketing through direct mail and product sampling

 Services:

  • Contact center outsourcing and omnichannel support
  • Customer service for eCommerce and retail brands
  • Business process outsourcing and contact center reporting
  • Order fulfilment and parcel delivery management
  • Mail and marketing campaign management
  • Industry-specific customer support solutions

Contact Information:

  • Website: www.whistl.co.uk
  • E-mail: whistl@owlms.com
  • LinkedIn: www.linkedin.com/company/whistl
  • Address: Network House, Third Avenue, Marlow, Buckinghamshire, SL7 1EY
  • Phone: 01628 884 781

9. Callzilla

Callzilla provides contact center outsourcing services that combine live agent support with automation and AI capabilities. They work with clients to build customer service solutions that cover multiple channels, including phone, email, chat, and social media. The company offers full turnkey technology setups or individual components that can integrate with a client’s existing systems. With operations in the United States, Colombia, and South Africa, they focus on rapid team deployment, retention, and delivering consistent service across time zones.

Their offering extends beyond basic customer service, including conversational AI, automated outreach, speech analytics, and performance tracking through a client dashboard. Callzilla aims to help businesses improve customer satisfaction, reduce service gaps, and streamline communication processes. They serve industries ranging from healthcare and education to retail and entertainment, tailoring solutions to specific operational needs.

 Key Highlights:

  • Provides multichannel customer support with live agents and AI tools
  • Operates from locations in the US, Colombia, and South Africa
  • Offers both complete CX technology solutions and modular services
  • Includes real-time performance tracking via client dashboards
  • Compliant with multiple industry standards, including PCI-DSS and HIPAA

 Services:

  • Inbound and outbound customer service
  • Conversational AI (chatbots and voicebots)
  • Automated voice, text, and survey solutions
  • Speech analytics for service quality improvement
  • Multichannel support across phone, email, chat, and social platforms

Contact Information:

  • Website: www.callzilla.cx
  • E-mail: info@callzilla.cx
  • Facebook: www.facebook.com/Callzilla
  • Twitter: x.com/Callzilla
  • LinkedIn: www.linkedin.com/company/callzilla
  • Instagram: www.instagram.com/callzilla
  • Address: 2901 SW 149 Ave, Suite 480, Miramar, Fl 33027
  • Phone: (855) 255-9552

10. HelpSquad

HelpSquad provides 24/7 customer service outsourcing with a mix of live agents and AI tools, covering multiple communication channels. They integrate directly with a client’s systems to handle calls, emails, live chat, text messaging, and social media support. Their teams can also take on back-office tasks, helping businesses keep operations running smoothly while maintaining customer engagement. Services are available for companies of all sizes, with a focus on being easy to onboard and flexible to adjust.

Alongside day-to-day support, HelpSquad offers appointment scheduling, FAQ knowledge base creation, CRM integrations, and technical assistance. Their operations are designed to comply with ADA, HIPAA, and PCI requirements, which is important for industries like healthcare and finance. By pairing trained agents with automation tools, they aim to speed up response times while keeping interactions personalized.

 Key Highlights:

  • Provides 24/7/365 omnichannel customer service
  • Supports phone, email, chat, SMS, and social media communication
  • Offers both customer-facing and back-office support functions
  • ADA, HIPAA, and PCI compliant systems included
  • Integrates with CRMs, marketing tools, and automation platforms

Services:

  • Inbound and outbound customer support
  • Technical assistance and IT helpdesk
  • Back-office processing
  • Appointment scheduling
  • FAQ and knowledge base setup
  • Live chat and chatbot management
  • Social media customer service

Contact Information:

  • Website: helpsquad.com
  • E-mail: info@helpsquad.com
  • Facebook: www.facebook.com/HelpSquad
  • Twitter: x.com/helpsquadusa
  • LinkedIn: www.linkedin.com/company/helpsquad-llc
  • Instagram: www.instagram.com/helpsquad
  • Address: 330 S. Warminster Rd., Suite 341, Hatboro, PA 19040
  • Phone: 1-877-775-3667

11. SupportYourApp

SupportYourApp provides outsourced customer support tailored to the needs of technology companies, startups, and established brands across multiple industries. Their teams handle communication across phone, email, live chat, and social media, with the flexibility to scale based on seasonal demand or business growth. Operating in over 60 languages and serving clients in 30+ countries, they focus on blending AI-driven automation with a personal approach to improve resolution rates and customer satisfaction.

The company offers 24/7 availability, industry-specific training for agents, and strict compliance with global data security standards, including PCI DSS and GDPR. In addition to core support functions, they also assist with lead generation, marketing-related customer engagement, and technical support for SaaS and eCommerce businesses. Their goal is to integrate seamlessly into a client’s workflow, taking on the full scope of customer service while allowing internal teams to focus on product and growth.

Key Highlights:

  • Serves clients in 30+ countries with support in over 60 languages
  • Scalable team sizes to match seasonal or market changes
  • Omnichannel coverage including email, chat, phone, and social media
  • AI-powered automation for common inquiries
  • PCI DSS, GDPR, ISO, and CCPA compliant

 Services:

  • Call center outsourcing
  • Live chat and social media customer service
  • Technical and help desk support
  • eCommerce and SaaS customer assistance
  • Multilingual customer communication
  • Lead generation and sales support

Contact Information:

  • Website: supportyourapp.com
  • E-mail: hi@supportyourapp.com
  • Facebook: www.facebook.com/supportyourapp
  • Twitter: x.com/supportyourapp
  • LinkedIn: www.linkedin.com/company/supportyourapp
  • Instagram: www.instagram.com/supportyourapp
  • Address: 221 W 10th Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA
  • Phone: 1.888.959.3556

12. 1840 & Company

1840 & Company provides global staffing and outsourcing solutions, helping businesses connect with vetted talent from nearshore and offshore markets. They handle recruitment, onboarding, payroll, and compliance, allowing clients to focus on managing day-to-day operations while benefiting from reduced hiring costs. Their network spans more than 150 countries, with flexible engagement models that range from individual hires to fully outsourced teams.

Their services cover a wide range of functions, including contact center operations, back-office support, sales, marketing, and technical roles. Using their AI Talent Clouds, 1840 & Company matches candidates to client requirements efficiently, shortening hiring timelines without sacrificing quality. They also offer scalable workforce options, enabling clients to quickly adjust team size based on project or seasonal demands while maintaining compliance with local labor laws.

 Key Highlights:

  • Access to talent in over 150 countries
  • AI-driven candidate sourcing and vetting
  • Flexible staffing models for different business needs
  • Covers recruitment, payroll, and compliance
  • Supports multiple functions, from customer service to specialized technical roles

Services:

  • Contact center staffing and outsourcing
  • Back-office support
  • Sales, marketing, and customer service teams
  • Technical and development roles
  • Global recruitment process outsourcing (RPO)
  • Employer of record and compliance management

Contact Information:

  • Website: www.1840andco.com
  • E-mail: info@1840andco.com
  • Facebook: www.facebook.com/1840andCompany
  • Twitter: x.com/1840andCompany
  • LinkedIn: www.linkedin.com/company/1840-company
  • Instagram: www.instagram.com/1840andco
  • Address: 5440 W. 110th St Building 2, Suite 300, Overland Park, KS 66211

13. Simply Contact

Simply Contact delivers multilingual and omnichannel customer support for brands across Europe and beyond. Their approach focuses on tailoring solutions to each client’s operational setup, integrating into existing processes rather than imposing a fixed service model. They handle customer interactions across calls, chats, social media, email, and bot-assisted channels, with support available in more than 18 languages. Operations are backed by high security standards, including PCI DSS, ISO 27001, ISO 27701, GDPR, and HIPAA compliance.

Beyond front-line customer service, Simply Contact offers back-office support, data verification, and AI-powered tools such as chatbots and real-time language translation. They monitor performance continuously, tracking key service metrics like CSAT and first-contact resolution, and provide regular training to ensure teams stay up to date on client products and policies. Their services are designed to help businesses manage volume fluctuations while maintaining quality and controlling costs.

Key Highlights:

  • Provides customer support in 18+ languages
  • Omnichannel communication including phone, email, chat, social media, and bots
  • PCI DSS, ISO, GDPR, and HIPAA compliant
  • Combines live agents with AI-powered tools
  • Continuous monitoring of service performance metrics

Services:

  • Multilingual and omnichannel customer support
  • Back-office and data verification services
  • AI chatbot implementation and language translation tools
  • Technical support and startup support
  • Customer retention and quality assurance programs

Contact Information:

  • Website: simplycontact.com
  • E-mail: sales@simplycontact.com
  • Facebook: www.facebook.com/simplycontact
  • Twitter: x.com/Simply_Contact
  • LinkedIn: www.linkedin.com/company/simplycontact

14. Helpware

Helpware works with technology-driven and fast-growing companies to manage customer interactions, handle complex tasks, and support operational processes. They focus on combining human expertise with digital tools, offering services that range from front-line customer support to behind-the-scenes operational assistance. Their teams integrate with a client’s workflows, following defined onboarding, training, and continuous improvement steps to maintain quality and efficiency.

Their services cover both customer-facing and internal functions, including call center operations, content moderation, AI-based service solutions, back-office processing, and data labeling. With experience across industries such as e-commerce, SaaS, healthcare, gaming, and fintech, Helpware builds dedicated teams that adapt to different project requirements and business goals.

Key Highlights:

  • Works with technology-focused and high-growth companies
  • Provides a mix of customer-facing and operational support services
  • Uses defined onboarding and training processes for team integration
  • Offers both human-led and AI-driven solutions
  • Experience across multiple industries and service types

Services:

  • Digital customer experience (call center, live chat, email, technical support)
  • Content control and verification (moderation, fraud prevention, abuse detection)
  • AI customer service solutions
  • Back-office support (order processing, data entry, research, QA)
  • Data labeling for AI models
  • Startup acceleration and operational scaling support

Contact Information:

  • Website: www.helpware.com
  • E-mail: hello@helpware.com
  • Facebook: www.facebook.com/helpware.io
  • Twitter: x.com/helpwarecom
  • LinkedIn: www.linkedin.com/company/helpware
  • Instagram: www.instagram.com/helpware.io
  • Address: 110 W Vine St, Lexington, KY, 40507, USA
  • Phone: +1 (949) 273 – 2824

15. WOW24-7

WOW24-7 provides outsourced customer experience services through what they call Experience Centers, designed to integrate customer support into a broader business strategy. Rather than focusing only on reducing costs, their approach aims to make each customer interaction part of long-term relationship building and operational improvement. They work with a mix of technology and human expertise to manage customer inquiries, anticipate potential issues, and offer solutions before problems escalate.

Their services cover a range of customer-facing and operational functions, including contact center and call center operations, technical support, back-office processes, and social media engagement. They support multiple industries such as retail, SaaS, IoT, travel, and education, and aim to scale their operations to meet seasonal peaks or changing demand levels.

Key Highlights:

  • Uses Experience Centers to integrate CX into business strategy
  • Focuses on predictive support and proactive issue resolution
  • Works across multiple industries including retail, SaaS, and travel
  • Combines automation, analytics, and human expertise
  • Scales services to meet seasonal and demand fluctuations

Services:

  • Customer support outsourcing (phone, chat, email, social media)
  • Technical support and IT help desk services
  • Contact center and call center outsourcing
  • Back-office outsourcing (data entry, virtual assistants, CRM management)
  • Business process outsourcing for operational tasks
  • Social media customer engagement and dedicated frontline support

Contact Information:

  • Website: wow24-7.com
  • E-mail: info@wow24-7.io
  • LinkedIn: www.linkedin.com/company/wow24-7
  • Instagram: www.instagram.com/wow24.7company
  • Facebook: www.facebook.com/people/Wow24-7/100089396276848
  • Twitter: x.com/wow24_7_io
  • Address: Cl 98 No. 70 91, Bogotá D.C., Colombia
  • Phone: +1 (855) 709-4270

16. TTEC

TTEC provides customer experience outsourcing and consulting services, combining human interaction with technology to manage and improve client-customer relationships. Their approach blends digital tools, AI-driven processes, and trained support teams to deliver services across sales, customer care, and back-office operations. The company positions its solutions as adaptable to a wide range of industries, with the ability to scale operations globally while maintaining personalized service standards.

They offer both the strategic design and operational execution of CX programs. This includes consulting on process improvements, implementing technology platforms, and providing dedicated teams to handle ongoing customer engagement. Their work covers inbound and outbound communication, technical assistance, and revenue-generating activities, supported by analytics and automation to streamline workflows and improve service outcomes.

Key Highlights:

  • Combines technology platforms with human-led customer support
  • Offers both CX consulting and managed services
  • Operates on a global scale with multilingual capabilities
  • Focuses on integrating AI tools to improve efficiency
  • Works with clients in diverse industries and markets

Services:

  • CX strategy consulting and transformation planning
  • Customer support and service center management
  • Sales and revenue generation programs
  • Back-office process management
  • AI-enhanced self-service and automation tools
  • Omnichannel communication solutions (voice, chat, email, social)

Contact Information:

  • Website: www.ttec.com
  • E-mail: verifications@thomas-and-company.com
  • Facebook: www.facebook.com/TTEClife
  • Twitter: x.com/tteclife
  • LinkedIn: www.linkedin.com/company/ttec
  • Instagram: www.instagram.com/tteclife
  • Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
  • Phone: +1.800.835.3832

17. Hugo

Hugo is a business process outsourcing provider that builds dedicated teams for customer support, digital operations, trust and safety, and data services. Their model focuses on creating tailored solutions that integrate with a client’s existing operations, offering flexibility to scale up or down based on demand. Hugo’s services are used across industries such as gaming, e-commerce, fintech, SaaS, health and wellness, and online education.

The company supports both ongoing operations and short-term projects, from handling seasonal spikes in activity to providing rapid deployment for urgent needs. Teams are sourced, trained, and launched within a short timeframe, with ongoing performance monitoring to align with client KPIs. Hugo’s offerings include multilingual and multichannel support, as well as AI data processing and moderation services to maintain community standards.

Key Highlights:

  • Custom-built teams designed around client goals and workflows
  • Experience in high-growth sectors including gaming, fintech, and SaaS
  • Ability to scale staffing quickly for seasonal or event-driven needs
  • Integration with client technology platforms
  • Certified for ISO/IEC 27001, HIPAA, and SOC compliance

Services:

  • Customer support (voice, chat, email)
  • Call center and technical support
  • E-commerce and marketplace support
  • Sales and lead support
  • Trust and safety, including community moderation
  • Data processing and AI/ML model training
  • Back-office operations management

Contact Information:

  • Website: hugoinc.com
  • LinkedIn: www.linkedin.com/company/hugo-africa
  • Address: 401 N Michigan Ave Chicago, IL 60611
  • Facebook: www.facebook.com/theHugohq
  • Twitter: x.com/thehugohq

 

Conclusion

Outsourcing your contact center isn’t just about shaving down costs or offloading busywork anymore-it’s about choosing a partner that can actually help you grow. Whether it’s a lean startup looking for 24/7 coverage without building a team from scratch, or a global brand needing multilingual agents who can keep customers happy in every time zone, the right provider can change the entire rhythm of your customer experience.

What stood out across the companies we looked at is how different their strengths are. Some lean hard into AI and automation, others focus on deep industry expertise or lightning-fast scalability. It’s less about finding “the best” in some universal sense, and more about figuring out who’s the best fit for your specific quirks, challenges, and ambitions.

If there’s one takeaway, it’s this: treat the selection process like you’re hiring a core team member, not just a vendor. Look for chemistry, not just capabilities. Because at the end of the day, the tech will keep evolving, but it’s the people-both yours and theirs-who will make or break your customer relationships.

 

Categories: Technology