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What should I do if my laptop keyboard or touchpad is not working properly?

Laptop . 

Is your laptop keyboard acting up? Or perhaps your touchpad is giving you a hard time? Don't panic, we've got you covered! Dealing with malfunctioning hardware can be frustrating, but before you start to worry about expensive repairs or replacement, there are several troubleshooting steps you can take to get your laptop back on track. In this article, we'll explore some practical solutions to help fix issues with your laptop keyboard or touchpad. So sit back, relax, and let's dive into the world of tech problem-solving together. Click here best laptops for zoom.

Check the Keyboard or Touchpad Driver

The first step in resolving any issues with your laptop keyboard or touchpad is to check the driver. The driver acts as a bridge between the hardware and software, allowing them to communicate effectively. If there's a problem with the driver, it could be causing your keyboard or touchpad to malfunction.

To check the driver, go to your computer's Device Manager by right-clicking on the Start button and selecting "Device Manager" from the menu. Look for "Keyboards" or "Mice and other pointing devices" depending on which device you're troubleshooting.

Expand the category and look for any exclamation marks or question marks next to your keyboard or touchpad. These symbols indicate that there's an issue with the corresponding driver. Right-click on it and select "Update Driver Software."

If updating doesn't solve the problem, you can try rolling back the driver instead. Right-click on it again, but this time choose "Properties." Go to the "Driver" tab and click on "Roll Back Driver." This will revert your keyboard or touchpad driver back to its previous version.

Remember that drivers can sometimes become corrupted due to various reasons such as software updates or conflicts with other programs. So keeping them up-to-date is crucial for optimal performance.

Taking these steps will ensure that you've ruled out any potential problems related to outdated drivers before moving onto further troubleshooting methods.

Update the Driver

Updating the driver is an essential step to fix laptop keyboard or touchpad issues. Outdated drivers can often cause compatibility problems and result in malfunctioning input devices. To update the driver, follow these simple steps.

Open the Device Manager by right-clicking on the Start button and selecting "Device Manager" from the menu. Look for the keyboard or touchpad category, expand it, and then right-click on your device.

Next, select "Update Driver" from the context menu that appears. You will be given two options: "Search automatically for updated driver software" or "Browse my computer for driver software." Choose whichever option suits you best.

If you select to search automatically, Windows will scan your system and download any available updates for your device's driver. If there are no updates found or if you prefer to manually update, choose the second option and browse your computer for downloaded drivers from the manufacturer's website.

Once you have selected either automatic or manual updating of drivers, simply follow the prompts provided by Windows to complete the process.

Updating drivers can often resolve issues with keyboards or touchpads not working properly as it ensures that you have compatible software running on your system.

Roll Back the Driver

Rolling back the driver is another troubleshooting step you can take if your laptop keyboard or touchpad is not working properly. Sometimes, a recent driver update can cause compatibility issues and result in malfunctioning hardware.

To roll back the driver, follow these steps:

1. Press the Windows key + X on your keyboard and select "Device Manager" from the menu that appears.
2. In Device Manager, expand the category for either "Keyboards" or "Mice and other pointing devices," depending on which device is experiencing problems.
3. Right-click on the affected device and select "Properties."
4. Go to the "Driver" tab and click on "Roll Back Driver." If this option is grayed out, it means there are no previous drivers to revert to.
5. Follow any prompts or instructions provided by your system.

By rolling back the driver, you are essentially restoring a previously installed version of it that was functioning correctly. This can help resolve any compatibility issues caused by recent updates.

Remember to test your keyboard or touchpad after rolling back the driver to see if it has resolved the problem. If not, you may need to try other troubleshooting methods mentioned earlier in this article.

Stay tuned for more helpful tips on resolving laptop keyboard and touchpad issues!

Run the Hardware and Devices Troubleshooter

One of the troubleshooting steps you can take when your laptop keyboard or touchpad is not working properly is to run the Hardware and Devices Troubleshooter. This built-in tool in Windows can help identify and fix common hardware issues.

To access the troubleshooter, you can go to the Control Panel and search for "Troubleshooting." Then, click on "View all" on the left-hand side of the window, which will bring up a list of available troubleshooters. Look for "Hardware and Devices" in the list and click on it.

The troubleshooter will then scan your system for any problems with your keyboard or touchpad. If any issues are found, it will attempt to fix them automatically. It may also provide recommendations or ask you to perform certain actions.

Running the Hardware and Devices Troubleshooter is a quick and easy way to diagnose potential hardware problems with your laptop's keyboard or touchpad. However, keep in mind that it may not always be able to resolve more complex issues. If this troubleshooting step doesn't solve your problem, there are other options you can try.

Remember that every situation is unique, so it's important to explore different solutions until you find one that works for you!

Use a different keyboard or touchpad

If you've tried all the previous steps and your laptop keyboard or touchpad is still not working properly, it may be time to consider using a different keyboard or touchpad. This step can help determine if the issue lies with the hardware itself.

First, try connecting an external keyboard or mouse to your laptop. If they work without any issues, then it's likely that there is a problem with your built-in keyboard or touchpad. In this case, you may need to replace them.

You can easily find compatible keyboards and touchpads online or at electronics stores. Make sure to check the specifications of your laptop model and choose a compatible option.

Once you have obtained a new keyboard or touchpad, follow the manufacturer's instructions for installation. Usually, it involves connecting via USB port for keyboards and Bluetooth for wireless options.

Using a different keyboard or touchpad can help resolve any functionality problems caused by faulty internal components. However, if the issue persists even with an external device, it might be worth seeking professional assistance from a computer technician who can diagnose and fix any underlying hardware issues.

Remember that troubleshooting steps may vary depending on your specific laptop model and operating system version. It's always best to refer to your device's user manual or consult official support resources provided by the manufacturer for detailed instructions tailored to your situation.


Encountering issues with your laptop keyboard or touchpad can be frustrating, but there are several steps you can take to troubleshoot and resolve the problem. Start by checking the driver for your keyboard or touchpad and ensuring it is up to date. If not, update the driver or consider rolling it back if recent updates have caused issues.

If these steps don't solve the problem, running the Hardware and Devices Troubleshooter can help identify any underlying hardware issues. Additionally, using a different external keyboard or mouse can help determine whether the issue lies with your laptop's built-in components.

Remember to always stay patient and try each solution one at a time. With some troubleshooting and a little bit of patience, you'll hopefully be able to get your laptop's keyboard or touchpad working properly again.

So next time you find yourself facing unresponsive keys or a malfunctioning touchpad on your laptop, don't panic! Instead, follow these simple steps outlined in this article to fix the issue and get back to being productive in no time. Happy typing and navigating!

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