Do you monitor the activities of your field employees? Do you track your client’s satisfaction? Still, using old-fashioned methods for tracking service delivery & client success? You know what, It’s time to evolve.
How? By digitalising and automating the workflows with smart field employee tracking software.
It’s a cloud-based platform that allows you to:
- Manage field employees
- Record ongoing service tasks and their progress
- And updates on customer satisfaction rates
Let’s read about how this field staff tracking software works and helps enable timely service delivery for increasing customer satisfaction levels.
So, How Does Employee Tracking Software Work?
Employee tracking software leverages locational intelligence and GPS technology to track field activities and operations. It is easy to integrate with various automation tools that help streamline business operations by allowing technicians to focus more on customer delivery.
Here are some of these essential tools field employee tracking app offers:
a) Attendance and Leave Management Software
This field staff tracking software helps record accurate attendance and leave data for field agents. This ensures that field technicians are always available to do technical jobs when required.
It offers smart geo-attendance, where employees no longer have to visit the branch office to mark attendees or pun in for breaks. This helps them save time and stay available for field jobs at all times. Such an employee tracking system reduces service delays and keeps up the customer’s trust.
b) Expense Management Software
The software helps speed up the reimbursement process. Its expense management module ensures technicians can expect speedy on-field expense reporting and enjoy faster expense reimbursements.
Interestingly, this will help your agents stay focused on meeting the field tasks without worrying about their payouts.
Don’t you feel that fast and transparent claim processing will keep your workforce motivated? And would it lead to better and faster service delivery?
c) Task Management Software
This tool has an in-built remote task allocation feature. This field staff tracking software allows you to allow instant location-wise tasks to your tech agents. Tech agents on the field receive the day’s task details with all details right over their mobile app.
This fast and quick approach allows technicians to pursue jobs much faster. This eliminates the need to visit the branch office for task updates and instructions. The best part is task updates can be shared via voice note sharing feature. Managers with the help of field staff tracking software can explain clear and detailed tasks via speech in any language the technicians are comfortable with.
Such a level of fast task allocation and clarity helps your agents to perform more actively and fast in the field. Thus, delivering faster service delivery while keeping the trust of customers at the core.
d) Order Management Software
The software also referred as field sales employee tracking as a digital sales task order management software. It helps in simplifying the customer onboarding process by managing their active orders, quantities, and values. Super useful for the on-field sales teams whose purpose is to just sell.
The tool even allows the sales reps to add custom prices and discounts without having to wait for their managers’ approval. Such an employee tracking system helps agents score more bills and add to a customer base that’s happy to do business with your firm.
e) Real-Time Tracking Software
The software works via rich geospatial technology. It helps fetch field agents’ live location and job status details. Thereby, making it easy to do quick end-moment adjustments to schedules. Or even assign urgent tasks after ascertaining the location of agents. The software also referred to as an employee time tracking system also note downs teams’ time in fields, travelling, halts to ensure the clients meetings are met on-time.
This ensures that technicians are dispatched efficiently, thus, minimizing wait times for customers and improving overall satisfaction. Moreover, this field employee tracking software has an in-built route distance calculator that helps current travel routes and time and adjusts it for faster service delivery and client retention.
What Eventually an Employee Tracking Software Helps Achieve?
The advantages of employee tracking software are numerous. Here are some common benefits that directly impact customer satisfaction:
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Boost Employees’ Productivity
When managers are able to review their field teams’ activities closely, it ensures that technicians are spending time on the field to honour the service delivery tasks. This helps ensure your teams’ focus solely on given task completion. This field employee tracking app, as a result, enhances productivity, leading to rapid response times and happier clients.
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Reduces Human/clerical Mistakes
Such automated workflows help reduce the scope of human or clerical errors. It means that agents follow an accurate schedule, address, and job location. Which helps them reach the clients on time and keep up with their satisfaction level.
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Expedites the Daily Workflows
Employee tracking software helps speed up daily business workflows. Right from task allocation to expense claim processing – everything is managed very smoothly. This level of efficiency ensures that customers are receiving prompt and on-time service. This field staff tracking software helps in reinforcing great trust in the company.
Having such service or specifically HVAC field service management software helps ensure the tasks are timely assigned and technicians are timely dispatched.
Summing Up!
This is now evident in how investing in field employee tracking software helps businesses streamline activities so that customers are always happy. expansion. The innovative features and modules it offers hold great potential for great field activities and progress and act fast on improving operations.
The software is the key to enabling technicians to deliver better service to keep up with customer service. Provided you just have to trust reliable software. For that, you can take TrackoField’s free trial. It’s your ultimate employee tracking software that aligns your operations, workforce, and customer interests.