Nov
28
2022
An Overview of the Knowledge Management Software in a Call Center Platform
Digital innovation has fueled growth, ushering in the “Big Data” era. In 2022, 56.5% of respondents from Statista’s research report were using big data to drive business innovation, while 26.5% created a data-driven organization. Businesses are realizing the importance of data-driven tools and tactics to get deeper insights into their customer’s needs, expectations, and demands. […].