The Benefits Of Studying Information Technology Infrastructure Library (ITIL)

Information Technology Infrastructure Library (ITIL) Study

The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific but can be applied by an organization toward strategy, and delivery. 

Roles and Responsibilities in ITIL

• Planning and managing support for incident management tools and processes Coordinating interfaces between incident management and other service management processes.
• Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers
• Identifying changes to the customer environment and technology trends that could potentially impact the type, level, or utilization of services provided
• Establishing and articulating business requirements for new services or changes to existing services
• Mediating in cases where there are conflicting requirements for services from different business units
• Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood, and documented in SLAs (Service Level Agreements) and service level requirements (SLR)
• Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs.

The Benefits of Studying ITIL

ITIL is a globally recognized framework for ITSM that is proven to help businesses build and organize a solid IT management system, while at the same time ensuring continuous improvements to their IT services and providing high-quality customer service.

Along with these, there are a wide variety of advantages for organizations, individuals, and customers alike, which is why we have put together some of the top benefits of ITIL:

• Stronger alignment between IT and the business
• Improved service delivery and customer satisfaction
• Reduced costs through improved utilization of resources
• Greater visibility of IT costs and assets
• Better management of business risk and service disruption
• More stable service environment to support constant business change.

Career Benefits

• Skills Acquisition
• Professional Certification
• Jobs Opportunities
• Career Advancement
• Increased Earning Potential

Topics You Will Learn

Some of the skills you will learn in the course of study include:

• ITIL Introduction/Overview
• ITIL Terminologies
• ITIL Service Basics
• ITIL Service Lifecycle
• ITIL Service Strategy Overview
• ITIL Service Strategy Roles
• ITIL Strategy Generation
• ITIL Service Portfolio Management
• ITIL Business Relationship Management
• And lots more..