BPO Business Analytics Market 2023 | Share, Size, Growth and Forecast 2028

According to the latest report by IMARC Group, titled, “BPO Business Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028“, The global BPO business analytics market size reached US$ 22.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 72.0 Billion by 2028, exhibiting a growth rate (CAGR) of 21.5% during 2023-2028.

Business analytics refers a set of technologies employed for solving business problems using data analysis, statistical models, and other quantitative methods. It involves iterative, methodical data exploration with structural analysis to evaluate and identify weaknesses in the current business processes. At present, it is widely utilized by business process outsourcing (BPO) service providers for back and front-office operations, including payment processing, quality assurance, marketing and customer relations, to achieve higher efficiency, assist decision-making, lower costs, and global expansion.

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BPO Business Analytics Market Trends and Drivers:

The increasing adoption of cloud-based BPO services on account of their high flexibility and agility in various applications, such as finance and accounting, human resources, knowledge process outsourcing, procurement and supply chain, and customer services, represents one of the key factors positively influencing the market. In addition, the widespread integration of advanced technological solutions, such as artificial intelligence (AI) and machine learning (ML), in business processes is catalyzing the demand for business analytics to manage large volumes and complexity of data sets. This, in confluence with the rise in deployment of cloud-based solutions across small and medium enterprises (SMEs), is propelling the market growth across the globe. Apart from this, the increasing application of business analytics in the banking, financial services and insurance (BFSI), healthcare, manufacturing, transportation and logistics, and retail industries is driving the market worldwide.

BPO Business Analytics Market Report 2023-2028 Competitive Analysis and Segmentation:

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players.

• Accenture PLC
• Capgemini SE
• Cognizant Technology Solutions
• Exlservice Holdings Inc.
• Genpact Limited
• International Business Machines Corporation
• Infosys Limited
• Mu Sigma Inc.
• NTT DATA Corporation (Nippon Telegraph and Telephone)
• TATA Consultancy Services Limited (Tata Sons Private Limited)
• Tech Mahindra Limited (Mahindra Group)
• Wipro Limited
• WNS Global Services.

The report has segmented the market based on offering, deployment type, application and vertical.

Breakup by Offering:

• Software
• Services

Breakup by Deployment Type:

• Cloud-based
• On-premises

Breakup by Application:

• Finance & Accounting
• Human Resources
• Knowledge Process Outsourcing
• Procurement & Supply Chain
• Customer Services
• Others

Breakup by Vertical:

• BFSI
• IT and Telecommunication
• Healthcare
• Manufacturing
• Retail
• Transportation and Logistics
• Others

Breakup by Region:

• North America
• Asia-Pacific
• Europe
• Latin America
• Middle East and Africa

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Key highlights of the report:

• Market Performance (2017-2022)
• Market Outlook (2023-2028)
• Porter’s Five Forces Analysis
• Market Drivers and Success Factors
• SWOT Analysis
• Value Chain
• Comprehensive Mapping of the Competitive Landscape

If you need specific information that is not currently within the scope of the report, we will provide it to you as a part of the customization.

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