The Top 9 Help Desk Certifications

Generally speaking, it costs between $500 and $1,000 for all materials required for the program. The cost of the HDI-SCA certification exam varies depending on the country in which you are taking it. For example, if you've worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. Having the CompTIAA+ certification under your belt can make you a support technician who can install configure and maintain devices like PCs, printers, laptops, and mobile devices. You would also be able to configure and troubleshoot systems and can also do basic networking. The major bonus of this certification is that participants have an option to attend an in-person training session with an ITIL expert.

• The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics.
• Understand what a technical interview might look like and get tips on how to prepare for one.
• Once claimed, they will receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform.
• The skills taught in these lessons apply to any customer service team using help desk software.
• Recipients of financial aid will have full access to course content and assignments required to earn a certificate.
• Candidates should have a working knowledge of Microsoft Visual Studio 2005 or Visual Studio 2008.
• Once you have passed both exams and earned your ACSP certification, it will remain valid for three years before needing to be renewed.

The course is instructed by Tareq who is an IT Professional with over 12 years of experience. He is very knowledgeable in his field and brings his knowledge and experience to this course. There are no prerequisites as all the topics are covered in great detail and from scratch. This article provides an overview of the top certifications available for help desk administrators and explains their benefits. To get an MTA certification, you must first register for an exam through the Microsoft Learning website. Once you have registered for an exam, you will need to purchase a voucher from Microsoft in order to take the exam.

Best CRM certifications

Omar is a Computer Science graduate with several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP). The cost of the exam varies depending on where you take it; however, it typically costs between $250-$300 USD. Once you have completed your coursework or self-study program, you will need to register for and pass the official ITIL Foundation exam in order to become certified. The cost of the exam varies depending on where it is taken but generally ranges from $150-$250 USD per attempt. In order to get certified in ITIL Foundation, individuals must take an accredited course or self-study with approved material from AXELOS. The cost of the course will vary depending on where it is taken and whether it is online or in person.

• Some companies may prefer experience or qualifications from another area of expertise, so it is important to ensure that any certification you obtain is relevant to the position you are applying for.
• Google IT Automation with Python is a 6-course certification program offered by Google on Coursera.
• This training course, offered by Axelos, teaches participants the basics of customer support and how to use help desk tools.
• This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

Upon completion of this IT certification program, Students are supported in the next step of job search. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more. Once a candidate passes their CompTIA Security+ certification exam they will receive an official certificate from CompTIA that is valid for three years from the date of issue.

System Administration and IT Infrastructure Services

The role of a help desk support technician is to make sure that technologies which are being used in the business are up to date and running efficiently. This role is vital in the IT sector as they deliver end to end support for those who need assistance with help desk engineer their computer, hardware, or software. These online courses will help prepare you for completing an help desk specialist certification. Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST).

• Microsoft typically offers certified guidance programs for free, and the typical cost for an exam is $165 USD.
• You will be required to present valid identification at the testing center prior to taking the exam.
• Basic IT skills will position you to secure an introductory-level role to begin your IT career, and from then on, the opportunities are endless.
• These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers.
• They are often critical to career advancement and can make all the difference for an entry-level help desk professional who is looking to distinguish themselves from the competition.
• To get CompTIA Security+, you must first register for the exam on the CompTIA website.

When it comes to the decision of whether or not to pursue a Help Desk Manager Certificate, there are many factors that need to be taken into consideration. A Help Desk Manager Certificate can provide an individual with the necessary skills and knowledge needed to manage a help desk in an efficient and effective manner. However, there are several other ways one can gain the same type of knowledge without having to invest in a certification program.

Microsoft Technology Associate (MTA)

If you are interested in financial assistance for the Google IT Support or IT Automation with Python Certificates, you may be eligible for financial aid via Coursera through the course page. Recipients of financial aid will have full access to course content and assignments required to earn a certificate. To apply, go to the certificate course page on Coursera and click the “Financial aid available” link next to the “Enroll” button.

In the year 2021, most companies should have support teams to help customers through their journey with your business. To get started with GCP you will need to create an account on the Google Cloud Platform website. After creating an account you will be asked to provide payment information so that Google can bill you for any services used beyond the free trial period. This article reviews some of the top certifications for Help Desk Specialists and explains how they can help to advance their career.

HDI Support Center Analyst (HDI-SCA)

If your customer or client base is working with Microsoft networks, products or services, then these certifications will be essential for your help desk. This is commonly seen at university help desk support lines, as many universities and higher education organizations rely on Microsoft products and services to connect their university programs and networks. For customers or clients who use Cisco products or services, this is a must-have, as it will ensure your agents and technicians are fully trained on the networks, programmability, security and functions of your services.