Complaint Management Software Market Size to Reach US$ 6.7 Billion by 2030

According to the Regional Research Reports, the Global Complaint Management Software Market is expected to reach USD 6.7 billion by 2030 from USD 2.3 billion in 2021. The global complaint management software market size is projected to grow at a CAGR of 11.1% from 2022 to 2030.

Complaint management software program is used to accept, categorize and track purchaser complaints from initiation thru resolution. It offers a capability to link troubles to clients so they are notified when their complaint has been addressed, prioritize complaints the use of a variety of criteria, alert carrier personnel and install assets to clear up those issues, and keep documents of complaints for in addition analysis.

Complaint management software is almost continually owned via customer provider and guide teams, however other departments and job functions commonly have get entry to to it as well; complaints can be relayed at any client interaction, and employees want the potential to create a record. Complaint administration software is consequently usually built-in with CRM software, help desk software, and purchaser self-service software. Some vendors built complaint administration at once into these or other related systems.

Global Complaint Management Software Market Segmentation

Regional Research Reports has segmented the global complaint management software market based on component, type, deployment mode and vertical at a regional and global level. Geographically, the research report has considered the five regions, namely, North America, Europe, Asia Pacific, South America, and the Middle East & Africa. Moreover, the research study focuses on the market analysis of the tier-1 countries, such as the USA, China, Germany, India, the UK, Japan, France, Italy, Spain, Russia, South Korea, and other territories.

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Global Complaint Management Software Market Analysis, by Component

• Software
• Services

Global Complaint Management Software Market Analysis, by Deployment Mode

• Cloud-based
• On-premises

Global Complaint Management Software Market Analysis, by Type

• Integrated
• Stand Alone

Global Complaint Management Software Market Analysis, by Vertical

• Government and Public Sector
• BFSI
• Retail
• IT and Telecom
• Hospitality
• Healthcare

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Global Complaint Management Software Market Growth, by Region and Country, 2018-2021, 2022-2030 (US$ Millions)

Global Complaint Management Software Market Analysis, by Region and Country

• North America (US, Canada, Mexico)
• Europe (Germany, UK, France, Italy, Spain, Russia, Switzerland, Poland, Belgium, the Netherlands, Norway, Sweden, Czech Republic, Slovakia, Slovenia, Rest of Europe)
• Asia Pacific (China, India, Japan, South Korea, Indonesia, Thailand, Malaysia, Vietnam, Singapore, Australia & New Zealand, Rest of Asia Pacific)
• South America (Brazil, Argentina, Peru, Colombia, Rest of South America)
• The Middle East & Africa (UAE, Saudi Arabia, South Africa, Egypt, Qatar, Northern Africa, Rest of MEA)

Global Complaint Management Software Market Competitive: Key Players

The report includes a detailed analysis of leading market players, such as:

• Key companies Complaint Management Software revenues in global market, 2018-2021 (Estimated), (US$ Millions)
• Key companies Complaint Management Software revenues market share in global market, 2021 (%)
• Key companies Complaint Management Software sold in the global market, 2018-2021 (Estimated)

Leading Complaint Management Software Manufacturers –

• AssurX Inc
• EtQ LLC
• Freshworks Inc
• HappyFox Inc
• Intelex Technologies (Industrial Scientific Corporation)
• MasterControl Inc
• Quantivate LLC
• Salesforce.com Inc
• Sparta Systems Inc
• Zendesk Inc
• Zoho Corporation Pvt. Ltd.

(Note: The list of the key market players can be updated with the latest market scenario and trends)

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Complaint Management Software Market Report Covers Comprehensive Analysis On:

• Market Segmentation & Regional Analysis
• Market Size of 10 years
• Pricing Analysis
• Supply & Demand Analysis
• Product Life Cycle Analysis
• Porter's Five Forces & Value/Supply Chain Analysis
• Developed & Emerging Economies Analysis
• PESTEL Analysis
• Market and Forecast Factor Analysis
• Market Opportunities, Risks, & Trends
• Conclusion & Recommendation
• Regulatory Landscape
• Patent Analysis
• Competition Landscape
• 15+ Company Profiles

Report Scope and Details

Complaint Management Software Market Research Methodology

The report is based on analysis through extensive secondary research and primary Interviews.

The secondary data sources include the company website, annual reports, investor presentations, press releases, white papers, journals, certified publications, government websites, and articles from the industry.

Similarly following is the list of a few paid secondary sources/databases,

• Factiva
• Statista
• D&B Hoovers
• Owler
• Enlyft
• HG Insights
• Bloomberg
• Crunchbase

The primary sources include CXOs, VPs, directors, technology & innovation directors, product managers, and related executives from key organizations from both the supply and demand sides. Similarly, we have also interviewed various end user organizations. We cannot reveal the end-user organizations due to non-disclosure agreements.

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For instance, the region forecast is based on extensive secondary research and primary Interviews. We have conducted primary interviews across the regions to get more region-specific insights. Additionally, primary interviews were conducted with independent consultants and subject matter experts in respective regions. These experts were interviewed to obtain qualitative and quantitative information related to the market and validate the research findings and estimations. The primary and secondary data inputs referred for triangulation and forecast for the region segment are as follows,

• Top Player's historic revenues and Year on Year Growth
• Top Players' regional presence and revenue patterns
• Recent Developments and strategies of vendors and end users (E.g., Mergers & Acquisitions, Partnerships, New Product Launch, and others)
• R&D Investments & Innovation Landscape
• Start-up Ecosystem and Funding Initiatives
• Regulatory Environment and Implications (Country or region Specific)

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