Sana Unveils Free AI Assistant for Users

The AI assistant facilitates employees in sifting through a company’s entire knowledge base, which encompasses various resources such as documents, manuals, and databases. Additionally, it extends its capability to include meeting transcripts, enabling users to access valuable insights and information discussed during company meetings. This comprehensive access to knowledge empowers employees to make informed decisions, streamline workflows, and enhance collaboration within the organization.

Sana, a B2B SaaS company specializing in chatbots, has announced the launch of its chatbot solution, Sana AI, for free. This decision comes after a year of development, during which the product was offered as a paid tier service. Now, businesses can access Sana AI without any cost, providing them with valuable AI-powered assistance in managing their knowledge base and streamlining internal communication processes.

Sana’s innovative Generative AI-driven ‘AI assistant’ streamlines workflow processes across various domains such as recruitment, training, administration, and content generation. This advanced tool enables employees to efficiently navigate their company’s knowledge database, including past meetings, without requiring coding support. By automating these tasks, Sana AI enhances productivity and facilitates smoother operations within organizations.

The R-4 data retrieval algorithm, conceived in 2020, represents a culmination of efforts to enhance Sana’s AI capabilities. By incorporating intent analysis, retrieval-augmented generation (RAG), and agent actions, the algorithm facilitates sophisticated knowledge workflows across diverse repositories such as meetings, files, and documents. Sana asserts that R-4 empowers the assistant with a nuanced understanding of recorded verbal content, enabling it to discern context, extract relevant insights, and execute tasks seamlessly across the organization’s knowledge base.⬤

The release of the new application has generated significant interest, resulting in a lengthy waiting list. This surge in demand comes on the heels of a successful year for Sana AI Enterprise, the paid tier of the assistant, indicating a growing appetite for AI-driven solutions in the enterprise sector.

Sana, established in Stockholm in 2016 and now headquartered in Rotterdam, is guided by Principal Engineer Viktor Qvarfordt’s vision of AI’s future, which emphasizes hyper-customization. Qvarfordt believes that by providing users of Sana AI Enterprise with the ability to choose from a wide range of language models, including those from OpenAI, Anthropic, Google, and Mistral, the company can empower organizations to tailor their AI assistants to their specific needs and preferences. This approach reflects Sana’s commitment to providing advanced AI solutions that address the unique requirements of each client.

Sana AI recognizes that not all language models are equally proficient in all tasks. Each model has its own unique strengths and weaknesses that make it better suited to specific types of queries or tasks. To leverage the advantages of different models effectively, Sana AI dynamically selects the most suitable model based on the nature of the query. Additionally, Sana AI Enterprise users have the flexibility to choose their preferred model, enabling them to access the benefits of each specialized model without incurring the costs associated with switching or adapting to a new system. This approach ensures that organizations can optimize the performance of their AI assistants based on their specific requirements and preferences.

Founder and CEO John Hellermark expressed Sana’s core belief in enhancing human intelligence through the integration of artificial intelligence. He emphasized that making Sana AI accessible to all users represents a significant milestone in realizing the company’s overarching vision for the future.