Scurri Acquires HelloDone, Enhancing Deliveries with GenAI Integration

Scurri, the delivery management platform, has recently completed the acquisition of HelloDone, a UK-based GenAI provider for retailers and brands. As part of this acquisition, the HelloDone team will join Scurri, bringing their expertise in conversational interfaces to complement Scurri's existing product and engineering capabilities.

Additionally, Scurri will gain access to all of HelloDone's technology, trademarks, intellectual property, and client base. The acquisition has been facilitated through a restructuring by transfer arrangement, allowing Scurri to enhance its offerings and provide even more value to its customers in the retail and brand sectors.

In 2023, Scurri experienced a significant increase in the total gross merchandise value (GMV) of goods processed through its platform, surpassing €12 billion. This growth reflects the platform's robust capabilities and its ability to facilitate seamless transactions for retailers and brands. Scurri boasts an extensive network of over 1,000 carrier services, providing comprehensive coverage across various delivery channels. Notably, Scurri achieves an impressive 97% carrier coverage in the UK, further solidifying its position as a leading delivery management platform in the region.

Scurri collaborates with a range of esteemed partners, including UPS, Royal Mail, An Post, HIVED, DHL, TNT, DPD, Yodel, and Evri, among others. Through these partnerships, Scurri integrates its advanced technology into the delivery systems of these renowned carriers.

By leveraging these integrations, Scurri enhances its platform's capabilities, enabling seamless and efficient delivery operations for its clients. This collaboration underscores Scurri's commitment to providing comprehensive delivery management solutions by leveraging the expertise and infrastructure of its esteemed partners.

Rory O'Connor, Founder & CEO of Scurri, emphasized the company's commitment and ambition to accelerate growth for its customers through the acquisition of HelloDone. He highlighted the importance of empowering customers to leverage AI technology, which is revolutionizing the retail industry at a rapid pace. O'Connor expressed confidence in HelloDone's technology offering, describing it as highly complementary to Scurri's existing capabilities.

He further explained that the acquisition will enable Scurri to unleash new capabilities, providing customers with even greater control over essential aspects of their business, particularly in the realm of delivery. By integrating HelloDone's technology into its platform, Scurri aims to empower retailers and brands to stay at the forefront of innovation and effectively navigate the evolving landscape of e-commerce and delivery services.

Ed Hodges, Founder & CEO of HelloDone, expressed enthusiasm about the synergies between HelloDone's services and Scurri's platform. He highlighted the exciting opportunity to blend their collective knowledge, expertise, and technology to create a fully integrated solution-driven delivery and post-purchase service provider. Hodges emphasized the potential for this collaboration to provide distinct competitive advantages in the market, leveraging the strengths of both companies to deliver innovative solutions that meet the evolving needs of retailers and brands. 

Indeed, this partnership represents a strategic step towards enhancing the delivery and post-purchase experience for customers. By combining Scurri's robust delivery management platform with HelloDone's expertise in conversational interfaces and AI technology, the collaboration aims to revolutionize the way retailers and brands interact with their customers throughout the entire delivery process.

Through innovative solutions and tailored services, the partnership seeks to drive growth and success for all stakeholders involved, including retailers, brands, carriers, and end consumers. By providing a seamless and personalized delivery experience, the partnership aims to foster customer satisfaction, loyalty, and retention, ultimately contributing to the overall success of businesses in the retail sector.