Tyro Payments: Unlocking Growth through Operational Transformation

Tyro Payments, a leading banking and payments provider, has significantly enhanced its development processes and financial performance by implementing an integrated solution from Work Perfect. This solution combines the capabilities of monday.com and Jira, leading to tighter cost control and faster product delivery. As a result, Tyro Payments has seen substantial improvements in its recent financial reporting periods.

Work Perfect, recognized as monday.com's top professional services partner in the Asia-Pacific region, developed the solution to allow users to work within their preferred platform, be it monday.com or Jira. Additionally, the solution empowers businesses to extract valuable insights for their executive teams.

Implementing the Work Perfect solution has allowed Tyro Payments to fully leverage the capabilities of its 27 development squads, significantly enhancing efficiency and performance.This transformation is evident in Tyro Payments' financial outcomes, with 2023 marking its most successful year to date.Chief Technology Officer Paul Keen overcame the challenge of aligning each development squad with Tyro Payments' strategic roadmap, successfully shifting executive discussions about development from a focus on cost to one on value.

Our top priority is to ensure we're delivering the best products that our customers need and love," Keen explained. "In a highly regulated sector, speed of delivery is a competitive advantage. Therefore, our focus is on moving as efficiently as possible to deliver solutions better than our competitors."In this environment, managing up to 45 product and technology changes per day efficiently is crucial. "We wanted to track all activities and see both the effort and cost involved," Keen said. "Additionally, we aimed to monitor complex projects in a more defined, centralized, and automated manner."

Tyro Payments engaged Work Perfect to implement an integrated project management solution designed to enhance efficiency and alignment across its development teams while providing actionable insights.Work Perfect completed the initial project within a quarter to optimize time to value, and continued to refine and improve the solution over the subsequent year.

Work Perfect utilized a human-centered Double Diamond design approach to create a solution tailored to Tyro Payments’ workflow and business objectives. This methodology involved continuous support, user acceptance testing, training, and feedback sessions to ensure the solution met the users' needs.“We wanted a solution that matched the way we work,” said Paul Keen, Tyro Payments’ Chief Technology Officer. He praised Work Perfect for quickly grasping the project requirements and bringing enthusiasm and expertise to deliver “a fantastic outcome.”

The solution provided Keen with real-time insights into the progress of each squad and the overall development team in relation to its product roadmaps. It also highlighted the value created by the development teams, shifting the perception from being a cost center to a value generator.

“We’ve seen a transformation in project delivery across the business,” Keen remarked. “Instead of presenting outdated PowerPoint slides in executive meetings, we now use monday.com as a live reporting structure. This significant change enables us to answer questions by drilling into the details in real-time.”

For a deeper understanding of how the data and insights provided by the Work Perfect solution transformed Tyro Payments’ development function, please review this case study.Overall, engaging Work Perfect to deliver an integrated solution powered by the monday.com platform can significantly accelerate the journey towards cost discipline within development. This approach ensures that development secures its rightful place as a value-creating function within a business, rather than being perceived merely as a cost center.

For more detailed information on how the data and insights provided by the Work Perfect solution transformed Tyro Payments’ development function, please review this case study.

Overall, engaging Work Perfect to deliver an integrated solution powered by the monday.com platform can accelerate the journey towards cost discipline within development. This approach ensures that development is recognized as a value-creating function within a business, rather than merely being seen as a cost center.