How to Request a Refund on Facebook
Facebook Messenger Payment Refund
If you’ve used Facebook Pay to send money in Messenger, Facebook cannot issue a refund.
According to Facebook’s own guidance, there is no official method for getting a Messenger refund. In practice, you only have two options available to you:
- Ask the seller to return the money.
- Ask the seller to decline the payment.
This inflexible policy means Facebook Pay is not a recommended way to pay for items from a seller that you don’t know personally. Stick to using the service for sending money to friends and family.
Refunds for Facebook Page Purchases
Facebook does not process refunds for purchases made on Pages. Instead, the responsibility falls on the seller. This means that you’ll need to reach out and contact the person and hope they are amenable to your request.
So, if you have used Facebook’s internal payment processing systems to make a purchase through a Facebook Page, here’s how to contact the seller to try and get a refund:
- Click the arrow in the upper right-hand corner of Facebook and choose Settings.
- Select Payments in the left-hand panel.
- Click on the item you want to be refunded.
- Choose Contact Seller.
- Fill in the popup form.
- Hit Send.
Refunds for Facebook Games and In-App Purchases
If you’ve paid for a game or an in-game item, you first need to be aware that it can take up to four hours for your item to be delivered to your account.
If you want a refund, following these steps:
- Go to Settings > Payments.
- Click on the payment in question to make sure it’s been processed.
- Open the receipt.
- Click Dispute and fill in the information.
- You can always refund game charges purchased on your account by someone under the age of 18 or if you notice unidentified charges on your account.
Facebook Marketplace Returns Policy
Broadly speaking, Facebook takes no responsibility for the items sold in its Marketplace. The web is littered with stories from people who have received a defective item, only for the seller to delete the listing and remove all trace of the transaction. It is very much a case of buyer beware.
That said, there is one situation in which Facebook might issue a Marketplace refund if you used the onsite checkout feature. If you have, your item is covered under Facebook’s Purchase Protection Policy. Facebook doesn’t offer onsite checkout for all Marketplace items, nor is onsite checkout available in all countries.
Assuming you are eligible, you can start a refund process using Facebook’s Purchase Protection if you didn’t receive your order, you received damaged goods, if the seller didn’t follow their own refund policy, or if the purchase was unauthorized.
Anecdotally, some buyers also appear to have had some success in getting Marketplace refunds if they used PayPal to send the money. Refer to PayPal’s terms for more information.
Group Purchases
If you bought something in a specially designated “Buy and Sell Group,” you are not covered by Facebook. The company cannot issue you a refund.
The decision to issue a refund lies directly with the seller. As such, make sure you do due diligence before committing to any purchase.
Get Refunds on Other Apps
Getting a refund for an online purchase can be a tricky process. Unsurprisingly, companies are normally less-than-willing to hand back money once they’ve got it.
