Essential Skills Every ServiceNow Developer Should Have

Intro

Over the years the ServiceNow tool has become extremely popular amongst top firms globally. As a result, there is a huge demand for experts who are proficient in using/configuring this tool in the market. But becoming an expert in working with this fantastic IT service management tool is quite hard. Why? Because to become one you will have to develop/acquire different skills. So, keeping this in mind, today we are going over the five key skills that a competent ServiceNow pro/developer must have.

Here are some of the key skills you must master to become a pro in working with the ITSM tool.

What Are the Major Responsibilities of a ServiceNow Developer?

Basically, it is a developer who is responsible for designing and configuring the ITSM solution. Besides this, he is also responsible for customizing the ITSM platform as per the requirements of the organization. Additionally, he is also responsible for managing and troubleshooting errors that arise with the use of the ITSM tool. In other words, these developers perform a lot of important responsibilities for their company. To learn about the major responsibilities of these developers in detail feel free to join our ServiceNow Developer Training in Delhi.

Key Skills a ServiceNow Developer Must Have

The following are the key skills that these developers must have:

In-depth knowledge of the ITSM Platform

A good ServiceNow expert must have in-depth knowledge of the ITSM platform. For instance, he must have a good understanding of the fundamentals of the ITSM platform. Besides this, you must have knowledge of the data model of the platform and how to automate tasks through the ITSM tool. Apart from this, you must have knowledge of the tool’s scripting languages. Why? Because if a ServiceNow developer doesn’t have this knowledge he may struggle to complete his duties efficiently. So, do acquire all this knowledge if you want to become proficient in working with the ITSM tool.

JavaScript

JS is the key programming language that you can use for customizing the ITSM tool. Thus, it is essential for aspiring ServiceNow developers to master this programming language. For instance, they must have knowledge of the key/core concepts of JS like data types, variables, etc. Besides this, these ServiceNow pros must also have in-depth knowledge of OOPs concepts. So, do acquire an in-depth working knowledge of JS if you seek to become a ServiceNow pro. If you do this then you will not face any problem in customizing the ITSM tool as per your requirements.

Web Development

ServiceNow experts must have good knowledge of web development and different web development tools. For instance, they must have good knowledge of Angular, HTML, Bootstrap, etc. Why? Because they have to create apps for the ITSM tool. However, all this is not possible if they don’t have a decent knowledge of web development and various web development tools. So, do acquire working knowledge of various web development technologies/tools if you are an aspiring ServiceNow Developer.

Problem-Solving 

If you want to become a pro developer then you must have stupendous problem-solving skills. Why? As a developer, you will be responsible for troubleshooting errors/issues that arise with the use of the ITSM tool. But for fixing these issues on the ITSM platform you must have decent problem-solving skills. Besides this, you must be competent in analyzing data. So, do work on developing your problem-solving abilities if you are an aspiring ServiceNow developer.

ITIL Framework

If you want to become a ServiceNow pro then you must have in-depth knowledge of the ITIL framework. Why? Because the framework enables its users to easily handle/manage the IT services on the ITSM platform. Thus, it is essential that you acquire detailed knowledge of the ITIL framework and its different principles. For instance, you must have knowledge of different ITIL principles like incident management, problem management, etc. So, do acquire a deep understanding of the ITIL framework/principles if you seek to become a pro-ServiceNow developer. To learn about the ITIL framework in more detail feel free to join our ServiceNow Developer Online Training.

Conclusion

Becoming a ServiceNow pro is not as easy as you may think. To become a pro in working with the tool you must acquire certain skills. For instance, you must have in-depth knowledge of the ITSM tool and ITIL framework to become an expert in working with it. So, do acquire these skills if you are an aspiring ServiceNow developer. Moreover, it will also enhance your value as an ITSM expert in the job market.