Are you preparing for the Genesys Cloud CX: Scripting Certification GCX-SCR exam?PassQuestion offers the latest and most comprehensive Genesys Cloud CX: Scripting Certification GCX-SCR Exam Questions to help you ace your certification. Our expertly crafted question bank is designed to cover all the essential topics and concepts you'll need to master for success in the Genesys Cloud CX: Scripting Certification exam. With PassQuestion Genesys Cloud CX: Scripting Certification GCX-SCR Exam Questions, you'll gain the confidence and knowledge required to excel in your certification journey. Our Genesys Cloud CX: Scripting Certification GCX-SCR Exam Questions ensure that you're well-prepared for the latest exam format and content, giving you a competitive edge in the rapidly evolving field of Genesys Cloud CX scripting.

The Genesys Cloud: Scripting certification tests the candidate's knowledge in creating contact center scripts that assist the agents in processing inbound and outbound interactions. The exam also tests the ability to create complex scripts and get familiar with industry best practices related to scripting tasks. Please note that the Genesys Cloud CX Specialist Certifications are individual exams, the Genesys Cloud CX Certified Professional/Developer (GCX-GCP/GCD) certifications are no longer prerequisites for any of the Genesys Cloud CX Certified Specialist exams.

Exam Details

Number of Questions: 60 questions
Duration: 120 minutes
Type of Exam: Multiple Choice, Multiple Select, and True/False Questions 
Certification Level: Specialist
Passing Score: 65%
Exam Language: English

Exam Topics

This exam tests the candidate's ability to achieve the following objectives in the topics listed. Click each tab to view the objectives.

Topic 1 - Overview of Scripting

• Describe the various types of scripts in Genesys Cloud
• Outline the roles and permissions required to access scripts

Topic 2 - Script Editor Interface

• Recall the script editor layout
• Work with various script editor components
• Add a script component
• Create a basic script
• Add pages to a script
• Validate a script

Topic 3 - Script Management

• Demonstrate how to edit a script
• Demonstrate how to delete a  script
• Use export features in scripts
• Use import features in scripts
• Explain script templates
• Create a script template
• Create a component template
• Insert components from a template

Topic 4 - Variables in Scripts

• Perform the steps to add a script variable
• Explore built-in script variables
• Explain script input and output variables

Topic 5 - Actions in Scripts

• Explain Actions in the scripts
• Configure secure pause actions in scripts
• Set screen pop data action
• Associate a script with a contact list
• Explore the contact list form script component
• Configure data from an external source in scripts
• Schedule a callback in a script
• Add a scheduled callback option to a script

View Online Genesys Cloud CX: Scripting Certification GCX-SCR Free Questions

1. The ___________ tab in the right pane lists the errors in the script and helps you to locate them.
A. Validation
B. Actions
C. Debug
D. Container
Answer: A 

2. Which of the following statements about templates in scripting are true? (Choose two.)
A. Script templates are entire scripts that have been packaged for reuse.
B. Use a component template when you create a new script.
C. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.
D. Component templates are parts of a page that you can reuse in other scripts.
Answer: AD

3. Using the ___ action in the call flow, you can transfer data to Scripts.
A. Get Participant data
B. Call data action
C. Set Participant data
D. Update data
Answer: C

4. You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
A. Resend the invite.
B. Add John to Genesys Cloud CX again so that a new invitation will be generated.
C. Submit a ticket to Genesys Cloud CX support.
D. Tell John to be patient and wait for the email to arrive.
Answer: A 

5. Which of the following best defines the ACD evaluation method Best Available Skills?
A. Looks for the first available agent and ignores any skill requirements.
B. Matches the interaction to the first available agent who has all of the requested skills.
C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
Answer: B 

6. When should you consider using custom templates in the Genesys Cloud script editor?
A.To enable advanced features within the script.
B.To store visual elements like graphics.
C.To create a one-time script without reuse.
D.To create multiple scripts with similar requirements.
Answer: D

7. Select the built-in variables available in Scripts. (Choose three.)
A.Agent Name
B.Queue Name
C.Customer Preferred
D.Language
E.Agent Call Duration
Answer: A, B, D

8. HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
A.True
B.False
Answer: B