New Enhancements Bolster Sophos MDR’s Protection for 26,000 Global Customers

Sophos, a global leader in cybersecurity, has recently celebrated a significant achievement with its Sophos Managed Detection and Response (MDR) service, which now protects over 26,000 organizations worldwide. This marks a 37% growth in its customer base in 2024, underscoring the growing demand for proactive, expert-led security solutions. Sophos MDR helps organizations of all sizes remain secure against a wide range of advanced cyber threats, including ransomware, business email compromise (BEC), and phishing attacks, offering 24/7 protection.

Sophos MDR is distinguished by its comprehensive suite of services that go beyond basic threat containment. It includes full-scale incident response, such as root cause analysis, removal of malicious tools, and investigations to ensure attackers are fully ejected, preventing further incidents. An additional benefit of Sophos MDR is its unlimited incident response services, meaning customers don’t face extra charges or limitations on incident response hours. Moreover, Sophos MDR Complete includes a breach protection warranty of up to $1 million USD in incident response expenses, offering further peace of mind to its clients. Customers also have the flexibility to authorize the MDR analysts to take immediate action in containing active threats.

In 2024, Sophos made significant investments in its MDR service, enhancing its capabilities with increased analyst capacity, AI-assisted workflows, and new features that improve protection, detection, and investigation of cyber threats. Among the new features are a Proof of Value tool, which offers detailed insights into the MDR team’s actions, and enhanced security for Microsoft customers through proprietary detections for Office 365. Additionally, Sophos has expanded its compatibility with third-party tools, including new integrations in the Backup and Recovery category, ensuring better protection against ransomware attacks.

Sophos has also introduced proactive vulnerability mitigation through its Managed Risk service powered by Tenable, helping MDR customers manage their attack surface vulnerabilities. AI-powered workflows have been added to improve efficiency, reducing the mean time to respond (MTTR) and enabling analysts to focus on tasks such as threat hunting and detection engineering.

Sophos’ efforts in strengthening third-party integrations have significantly improved its ability to ingest and analyze events from a wider range of cybersecurity tools, as well as providing improved detection capabilities in Microsoft environments. Notably, Sophos has expanded its integrations with backup and recovery platforms like Acronis, Rubrik, and Veeam to protect against ransomware, and it continues to strengthen its Microsoft Office 365 integrations for better audit logs and security alerts.

The Sophos MDR service has received several accolades in 2024, recognizing its leadership in the industry. These include being named a Leader in both the IDC MarketScape for Worldwide and European Managed Detection and Response (MDR) Services, as well as being awarded the “Best Managed Detection and Response Service” and “Best Managed Security Service” in the 2024 SC Awards. Sophos also earned the title of Gartner® Peer Insights™ Customers’ Choice for MDR Services for the second consecutive year.

Sophos MDR’s work in the field has also provided valuable insights into the evolving cyber threat landscape. In its reports, Sophos noted an increase in sophisticated techniques used by adversaries, including “Living off the Land” (LOLbins) and a rise in Akira ransomware cases. Furthermore, Sophos uncovered a nearly two-year-long cyber espionage campaign targeting a government entity in Southeast Asia, which involved multiple threat activity clusters linked to Chinese nation-state groups.

Customer feedback on Sophos MDR continues to highlight the service’s effectiveness in providing peace of mind and streamlining security operations. Reviews consistently praise Sophos MDR for eliminating the burden of managing alerts and incidents, with several customers citing the product’s ability to handle threat detection, hunting, and remediation as essential to their security strategy. Many report that Sophos MDR has become an integral extension of their own IT teams, enabling them to focus on other priorities while ensuring robust, 24/7 security.

Sophos MDR continues to set industry standards with its combination of advanced features, deep integrations, and unmatched customer support, solidifying its position as a leading choice for organizations seeking to protect themselves against the evolving threat landscape.