Resolution Life and Choreo Team Up to Deliver Faster Integrations

Resolution Life Australasia is in the nascent stages of adopting the Choreo platform-as-a-service (PaaS) to enhance its deployment, operation, and management of API integrations and services. The company’s Head of Integration, Kuntal Basak, discussed this initiative during a panel at WSO2Con 2024 in the United States, highlighting the insurer’s objectives of accelerating API delivery while minimizing costs.

Basak emphasized that the company is at an early point in its Choreo adoption journey. The primary metrics of interest for Resolution Life Australasia include the speed of API delivery and the comprehensive costs associated with building, running, and maintaining the APIs, which encompass infrastructure and licensing expenses. These metrics are crucial for measuring the efficiency and economic impact of their API-related initiatives.

A significant portion of the company’s integration work arises from its acquisitive strategy, with the largest recent acquisition being the AMP Life business. The variability in integration service needs due to such acquisitions makes Choreo’s as-a-service model particularly advantageous. Basak pointed out that acquiring an insurance company often necessitates substantial integration efforts, which can later decelerate as integration tasks are completed.

Resolution Life Australasia previously used legacy products for integration tasks, often resulting in point-to-point or “spaghetti-model” integrations. These older methods have now been supplemented by Choreo, which has enabled the company to develop some successful and more efficient API integration use cases. One notable example mentioned by Basak is a recent mainframe integration, demonstrating Choreo’s capability to handle complex and legacy system integrations.

Looking forward, Basak expressed the hope that Choreo could evolve to a point where “citizen users” or business users could create integrations independently, without relying heavily on internal subject matter experts or the core integrations team. This would democratize the integration process, making it more accessible and efficient across the organization.

The adoption of Choreo aligns with Resolution Life Australasia’s broader strategy of streamlining operations and improving agility. By leveraging a PaaS model, the company can scale its integration efforts according to demand, optimize resource utilization, and reduce time-to-market for new APIs. This approach is particularly beneficial in the insurance industry, where timely integration of systems post-acquisition can significantly impact operational efficiency and customer service delivery.

Moreover, the focus on cost efficiency highlights a strategic effort to balance innovation with financial prudence. As API-driven services become more central to business operations, understanding the total cost of ownership and optimizing expenditures will be critical for sustaining competitive advantage.

The integration capabilities provided by Choreo are expected to not only support the company’s current needs but also position it for future technological advancements. By enabling quicker and more cost-effective API delivery, Resolution Life Australasia can enhance its service offerings, improve customer experiences, and streamline internal processes.

In summary, Resolution Life Australasia’s early adoption of the Choreo platform-as-a-service represents a strategic move to enhance its API integration capabilities, driven by the goals of faster delivery and reduced costs. This initiative is set to transform how the company manages integrations, especially following acquisitions, and paves the way for more user-friendly and efficient integration processes in the future. The successful implementation of Choreo’s integration use cases, such as the mainframe integration, underscores its potential to handle complex and legacy systems, making it a valuable tool for the insurer’s evolving needs.