Success in the Apple Device Support Exam (SUP-2024) can be quite challenging and demands extensive preparation. Passcert is here to help you with the latest Apple Device Support Exam (SUP-2024) Dumps which include the actual questions that will not only assist you in your exam preparation but also increase your chances of passing the rigorous Apple Certified Support Professional exam on your very first try. By practicing with these Apple Device Support Exam (SUP-2024) Dumps, you will be able to fully prepare for the test in a shorter amount of time, giving you more confidence and ensuring your success.

The Apple Device Support exam is designed for technical professionals who provide support for Apple devices within their organization. This exam assesses your understanding of the necessary skills, tools, and knowledge required to troubleshoot and assist with Apple devices in a large organization, specifically as a level 1 or 2 help desk professional. Upon successfully passing the exam, you will be awarded the Apple Certified Support Professional digital badge.

 

The content of the Apple Device Support exam is based on iOS 17, iPadOS 17, and macOS Sonoma. It covers all the learning objectives outlined in the Reviewing the Learning Objectives section, encompassing not only the topics covered in the course. To successfully pass the exam, it is essential to study various Apple resources and gain practical experience in supporting Apple devices. Depending on your background, technical expertise, and prior experience with Apple devices, it may take approximately 30 to 60 hours to adequately prepare for the exam.

 

Exam Name: 2024 Apple Device Support Exam (SUP-2024-ENU).

Number of Questions: 88 questions

Duration: 120 minutes

Passing score: 84%

Format: Multiple-choice single-select and multiple-choice multiple-select questions.

 

Mobile Device Management 

iCloud and Continuity 

Installation and Setup

Protecting Data 

Identifying Mac User Accounts 

Restoring, Reviving, or Recovering Mac Computers 

Managing Storage

Managing Apps

Managing Device Networking

Managing eSIMs and Cellular Data

Troubleshooting Apple Devices

Managing Apple Device Security

Describing Accessibility Features on Apple Devices 

 

1. ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password. Which action in Apple Configurator should you select to create password encrypted backups?

A.Actions > Prepare, then select Encrypt Backups

B.Actions > Apply > Backup Password

C.Actions > Advanced > Encrypt

D.Actions > Advanced > Enable Encrypted Backups

Answer: D

 

2. You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.

What should be your next step in troubleshooting the app's issue?

A.Create a new file.

B.Upgrade to the latest version of the app.

C.Remove the -/Library/Preferences/application name preference file.

D.Reinstall or upgrade macOS.

E.Troubleshoot application preferences.

Answer: E

 

3. After Krista installed some new apps, her Mac became slow and unresponsive. She asks if you can help resolve the issue. Which resource should you use to examine processes running on Krista's Mac and check how they're affecting its performance?

A.Console

B.Diagnostic Reporting

C.Activity Monitor

D.System Information

Answer: C

 

4. You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad.

How can you configure your iPad to automatically download and install the App Store apps you bought on your iPhone?

A.In Settings, tap App Store and tap to turn on App Downloads.

B.In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.

C.In the App Store, tap Settings and tap to turn on App Downloads.

D.In Settings, tap General > Software Update > Automatic Updates.

Answer: A

 

5. Select two responses.

Which two ways can you use to reset a FileVault password on a Mac?

A.Authenticator app

B.Using a trusted device

C.Recovery key

D.SMS verification code

E.iCIoud account and password

Answer: C, E

 

6. What are two features of two-factor authentication for a personal Apple ID?

A.It uses a four-digit passcode to access a user's account.

B.It ensures that only the account's owner can access the account.

C.It requires a special app on the trusted device.

D.It doesn't require the Apple ID password.

E.It can be accessed on trusted devices.

Answer: B, E

 

7. How do you reset the printing system from Printers & Scanners settings on a Mac?

A.Control-click the printer, then choose Reset Printing System from the shortcut menu.

B.Choose Printer Setup Utility > Reset printing system.

C.Select all items, move them to the Trash, and refresh the screen.

D.Select all the printers in the Printers list, then click Delete (-).

Answer: A

 

8. What should you do if an app on your iPhone stops responding?

A.Delete the app, then redownload from the App Store.

B.Reset all settings.

C.Restart the device.

D.Force the app to close and reopen the app.

Answer: D

 

9. How should you schedule an email to send in Mail on iPhone?

A.Tap Settings > Mail > Schedule and configure the send date and time.

B.Touch and hold the mail body and configure the send date and time.

C.Touch and hold the send button and set the send date and time.

D.Tap the calendar icon in the mail menu bar and configure the send date and time.

Answer: C

 

10. What happens when you restore a Mac with Apple silicon with Apple Configurator?

A.It updates the firmware and recoveryOS, and erases and installs macOS.

B.It restores the system state from before a corrupted battery drain.

C.It recovers data from a Time Machine snapshot on the internal storage.

D.It forces the Mac to perform any pending software updates.

Answer: A