Common Challenges of Freight Forwarders

Freight forwarders face challenges like delays, miscommunication, loss, and damage during cargo shipment. However, these problems are preventable with reliable freight shipping software. For example, customs-related delays caused due to manual work or procedural errors can be avoided with a shipping management software. Below are some of the common issues that make freight forwarders face, and how a freight shipping software can address them.

Here are some of the most substantial issues that make freight forwarders’ jobs more difficult, and how professional freight shipping software provider addresses them.

Billing Discrepancies

The money associated with the land, ocean, and air freight is complex. Invoices should give a concise summary of charges. However, many clients are unaware of the billing terminology, and the money they can save. Shipping management software companies provide complete transparency while performing different tasks and can address the concerns of freight forwarders easily.

Cold Customer Service

Customer service is a critical part of a freight forwarding business. Although many freight forwarders provide shipment details online, customers may still have questions.

A friendly and knowledgeable customer service representative gives customers greater peace of mind that can rectify shipping concerns. Today, freight shipping solutions companies have excellent customer support facility, 24 hours a day for the clients. They also have website, which is built with bot functionality that can easily provide quick answers and expert advice.

Zero Visibility

Freight forwarders should be able to track the complete shipping details. Any delay in the shipping journey can result in money loss. Freight shipping software share prime information about shipments, reporting capabilities, document storage, and the status of shipments. This avoids additional cost that would have incurred otherwise.

Lack of Domain Expertise

There are hundreds of variables affecting shipments and it is practically impossible to account for each of them. Shipping experts are domain certified and well-versed with the freight forwarding industry. The professionals understand the unique requirements of clients and meet their expectations by complying with all the rules and regulations properly.

Invest in a professional freight forwarding solution provider. The experts deliver the best freight forwarding solution to minimize or eliminate delays, even under critical circumstances like global disruptions.

People-first Approach

A business thrives only if it invests in addressing the concerns of customers rather than just focusing on increasing ROI. Customer service is the core value of companies, and they should believe in people-first approach to delight customers. The professionals should resolve clients’ concerns and work hard to offer a smooth sailing experience.

Newage is one such company that understands the significance of being transparent at every step of the process. Our experts are passionate about freight forwarding industry, so we take a genuine interest in your needs. We can help you streamline your cargo delivery journey by providing the most affordable and reliable options. Irrespective of the size of your freight forwarding business, we can help take your company to the next level.