Former Bank CIO Takes New Role at NGM Group

The Newcastle Greater Mutual Group (NGM Group), a merger of Greater Bank and Newcastle Permanent Building Society, has appointed former Bendigo and Adelaide Bank Chief Information Officer (CIO) Andrew Cresp as its new CIO. Cresp joins the organization with an impressive background in financial services, bringing over four-and-a-half years of experience in his previous role at Bendigo and Adelaide Bank. He stepped down from that position in August 2024, with Nathalie Moss assuming the role on an acting basis.

In announcing his appointment on LinkedIn, NGM Group highlighted Cresp’s expertise in leveraging technology to achieve business goals. “Andrew brings a strong track record of driving innovation and transformation in financial services,” the group said. “His expertise and strong focus on technology as a tool to drive business outcomes makes him a fitting addition to the group as we continue to enhance our digital capabilities to drive increasing customer value.”

Cresp’s appointment comes at a pivotal time for NGM Group, following its formation in March 2023. The organization has been focused on refining its IT strategy and restructuring its technology team, resulting in several leadership changes. Notably, Newcastle Permanent’s Chief Technology Officer, Jodi Stapleton, departed as part of the reshuffle. Additionally, the group elevated Newcastle Permanent’s Chief Customer and Product Officer, James Cudmore, to the role of Chief Customer and Digital Innovation Officer.

NGM Group’s 2023 annual report outlined ambitious plans to modernize its IT systems and make significant investments in technology. Among its priorities are integrating the systems of the two merged entities and continuing its focus on customer-centric digital solutions. In August 2024, the group unveiled a new virtual customer service portal designed to streamline customer interactions and emphasized its commitment to cloud transformation as a key aspect of its technological evolution.

The appointment of Andrew Cresp as CIO marks a significant step forward in NGM Group’s efforts to enhance its digital offerings and operational efficiency. With his extensive expertise in leading technological transformations within the financial services sector, Cresp is poised to play a crucial role in shaping the group’s digital strategy. His proven ability to integrate technology with business objectives underscores his suitability to lead the organization’s push for innovation and modernization.

Under Cresp’s leadership, NGM Group is set to advance its vision of delivering exceptional value to customers through state-of-the-art digital solutions. This move aligns seamlessly with the organization’s commitment to staying competitive in an increasingly digital-first environment. By focusing on leveraging technology as a tool for improving customer experiences and operational effectiveness, NGM Group aims to respond proactively to the rapidly evolving needs of its customer base.

Additionally, Cresp’s appointment underscores NGM Group’s unwavering commitment to placing technological excellence at the heart of its strategic direction. His leadership will be pivotal in fostering a culture of innovation and in implementing advanced tools and systems that streamline operations and enhance customer experiences. This forward-thinking approach not only aligns with the group’s ambition to lead in the financial services sector but also reflects its proactive stance in addressing the challenges and opportunities presented by the digital age.

By prioritizing the integration of innovative technologies and modernizing its digital infrastructure, NGM Group is setting a strong foundation for long-term growth and competitiveness. This emphasis on technological advancement positions the group to adapt to the dynamic needs of its customers while delivering solutions that are both reliable and future-ready. Through this renewed focus, NGM Group aims to reinforce its market leadership and establish itself as a benchmark for excellence and innovation in the financial industry.