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Genesys Cloud CX: Architect Certification Exam

The Genesys Cloud CX: Architect certification tests the candidate's knowledge in building basic and advanced call flows. They are also assessed in the concepts of prompts, recording and uploading, call flow design, creating inbound and outbound call flows, secure call flows, and IVR use of data actions. The Genesys Cloud Architect Certified Specialist is intended for routing application developers or anyone in a technical role involved in planning, developing, and testing inbound, outbound, and in-queue email routing applications developed with Genesys Cloud Architect.  The Genesys Certified Professional (GCP) - PureCloud certification is a pre-requisite for the Genesys Cloud Architect Certified Specialist exam.

Genesys Cloud CX: Architect GCX-ARC Exam Details

Number of Questions: 60 questions
Type of Exam: Multiple Choice, Multiple Select, and True/False Questions 
Passing Score: 65%
Exam Language: English
Test Duration: 120 minutes

Genesys GCX-ARC Exam Topics

Topic 1 - Introduction to Genesys Cloud CX Architect
Topic 2 - Admin Interface
Topic 3 - Variables and Prompts
Topic 4 - Scheduling in Genesys Cloud CX
Topic 5 - Flow Configurations

View Online Genesys Cloud CX: Architect Certification GCX-ARC Free Questions

1. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A.The maximum capacity that an agent may handle simultaneously for each supported media type
B.The after call work time for each media type
C.The length of time that an agent may spend on each media type
D.The number of different media types that an agent may handle simultaneously
E.The media types that can interrupt current interactions that an agent is handling
Answer: A, D, E

2. Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
A.Account Codes
B.Wrap-up Codes
C.Resolution Codes
D.Status
Answer: B

3. What browsers are supported for use with all Genesys Cloud features? (Choose two.)
A.Internet Explorer
B.Firefox
C.Chrome
D.Safari
E.Opera
F.Avant
Answer: B, C

4. Select the types of scheduling available in Genesys Cloud. (Choose two.)
A.Manual Scheduling
B.Load based Scheduling
C.Automated Scheduling
D.All of the above
Answer: B, C

5. Which speech recognition feature is enabled by default for new Inbound call flows?
A.Enable speech recognition for the entire flow
B.Company Directory speech recognition
C.Complete match timeout
D.Incomplete match timeout
Answer: B