Sage 50 Crashes When Printing or Emailing: Causes and Solutions

If you are a Sage 50 user and are experiencing crashes when trying to print or email, you are not alone. This issue can be frustrating and time-consuming, especially if you have urgent business tasks to complete. Fortunately, there are solutions available that can help you resolve the problem and get back to work. In this article, we will explore the causes of Sage 50 crashes when printing or emailing and provide you with solutions to fix the issue.

Sage 50 Crashes when printing or emailing messages

While attempting to email or print a specific structure, the program closes all of a sudden, or error.

While printing a structure from the workstation the server crashes.

Sage 50 crashes while saving, printing, or messaging.

Understanding the causes of Sage 50 crashes when printing or emailing.

• Harmed structure
• Harmed *.PTR documents
• Harmed *.DDF documents
• At least one custom structures are bad
• Inescapable is harmed
• Wrong security settings for Sage 50 to email or print
• Printer driver-related issues
• Harmed custom structure
• Run Sage 50 as an Administrator
• Run Standpoint or your email program as an Administrator

How to Troubleshoot Printing Issues in Sage 50

If you are experiencing printing issues in Sage 50, it can be frustrating and time-consuming. Fortunately, there are several troubleshooting steps that you can take to resolve the issue. In this article, we will outline the most common printing issues and provide step-by-step instructions on how to fix them.

Section I: Run Sage and Outlook as an Administrator

Running Sage and Outlook as an administrator can resolve many printing issues. Follow these steps to run Sage and Outlook as an administrator:

1. Close Sage 50.
2. Right-click on the Sage 50 icon.
3. Select Properties, then the Compatibility tab.
4. Check the box next to Run this program as an administrator.
5. Click Apply.
6. Click OK.

Follow steps 2-6 for Outlook or the email program you are using. By doing this, you should now be able to print or email in Sage 50 without the program crashing. If the program still crashes, continue to the next section.

Section II: Damaged Form

If you can print or email a standard form, but not a custom form, then you may have a damaged form. Follow these steps to restore or recreate the custom form:

1. Verify that you can print or email one of the standard forms.
2. If you can print or email a standard form, then you will need to restore the custom form(s) from a backup.
3. You can also recreate the form by using a standard form and re-customize it.
4. Once you have restored or recreated your form, verify that you can now print.

Section III: Damaged .PTR,.MKD, and *.PTL Files

Damaged files can also cause printing issues. Follow these steps to resolve this issue:

1. Close Sage 50.
2. Browse to the data path location (To find your data path, see article ID 10165 How to find the data path and program path, listed in the Related Resources section).
3. Delete any .PTR, .MKD, and .PTL files are found in the Forms folder and the company's data folder.
4. Open Sage 50 and test that the form is printing properly.

Section IV: Damaged DDF Files

Damaged DDF files can also cause printing issues. Follow these steps to resolve this issue:

1. Close Sage 50.
2. Browse to the data path location (To find your data path, see article ID 10165 How to find the data path and program path, listed in the Related Resources section).
3. Delete the DDF files located inside of the individual company folder. (Do not delete the DDF files in the data path, as this will render the program unusable until running a repair to replace them)
4. Verify that you can print.

Section V: Damaged Pervasive

If none of the above steps work, you may have a damaged Pervasive installation. Follow these steps to resolve this issue:

1. Uninstall Pervasive on the server.
2. Reinstall Pervasive on the server.
3. Activate the program.
4. Save, print, or email a transaction.
5. Verify that the program no longer crashes.
6. Repeat steps 1-5 on each workstation.

Section VI: Printer Driver Issue

Sometimes the issue can be with the printer driver. Follow these steps to resolve this issue:

1. Remove, reinstall, or update printer drivers. 
2. Verify that you can now print.
3. Note: As a test, select a different printer as the default within Windows and then try printing from within the program and choose the correct printer to print to. If it prints, then it is the driver for their regular printer that is causing

Conclusion

Sage 50 crashes when printing or emailing can be frustrating, but fortunately, there are solutions available that can help you fix the issue. By understanding the causes of the problem and following the solutions we have provided, you can get back to work quickly and efficiently.

FAQs

1. What should I do if Sage 50 crashes when printing or emailing?

You can try updating your software, checking your data files, updating your printer drivers, or increasing system resources.

2. How can I repair corrupted data files in Sage 50?

You can use the built-in data repair tool in Sage 50. Go to File > Maintenance > Data Repair Utility and follow the instructions provided.

3. What should I do if updating my software and printer drivers doesn't fix the problem?

If updating your software and printer drivers doesn't fix the problem, you may need to contact Sage 50 support for further assistance. They can help you diagnose and fix the issue.

4. How can I prevent Sage 50 crashes when printing or emailing in the future?

To prevent Sage 50 crashes when printing or emailing in the future, make sure to keep your software and printer drivers up to date, regularly check your data files for corruption, and avoid running too many programs at once.

5. Can I recover lost data after a Sage 50 crash?

If you have experienced data loss after a Sage 50 crash, you may be able to recover your data using a backup file. Sage 50 has a built-in backup and restore feature that allows you to create backup files and restore them in case of data loss. It is important to regularly backup your data to avoid losing important information.