Sending Automated Texts: A Guide for iPhone Calls and message

In today’s digital realm of businesses, the majority of businesses use digital technology to reach out to their customer.

With the increasing use of smartphone users worldwide, 70% of businesses use SMS marketing for its high engagement rate and customer retention.

Since text messages have an open rate of 98%, modern businesses are using different methodologies like  SMS marketing, A2P email marketing, and automated messaging to interact and engage with customers.

So today, sending text messages has been a powerful tool to reach out to customers, enhance customer engagement, and help businesses improve their conversion rate. 

Let's dig right into the article to learn about sending automated texts via iPhone devices.

A brief overview of automated texts

So, what comes to your mind when you hear automated text? 💭

Simple, automated texts are the messages that are sent automatically to recipients.

Automatic text messages are automatically sent in response to events or triggers with minimum human intervention. Many businesses today use chatbots, virtual assistants, natural language processing (NLP) models, or various other automated text generator software applications to send automated texts to customers, engage with them, and minimize repetitive tasks.

Here are some examples of businesses using automated texts 

• Whenever a business misses a customer call, automated text messages can be sent to the caller or scheduled to be sent at a specific time.
• Whenever a customer clicks on links to the product of your business, you can send an automated offer text, discount offers, coupons, or special offers to engage with them.
• Businesses can also use chatbots and virtual assistants to interact with customers when the employees are busy. 

Thus, with automated text messages, businesses can engage with customers and build a professional image. 

Benefits of sending automated texts

In this fast-paced communication era, sending automated text is definitely an important tool to keep up with communication needs and enhance customer engagement. So here are some of the key benefits of sending automated texts:

• Time-saving: Sending automated text to customers helps businesses save a lot of time and resources. You can engage with a huge number of customers with minimal human interaction. Automated text messages help employees save time, focus on core activities, and provide 24/7 service to the customers.
• Cost saving: Sending automated tasks is a cost-effective solution for any modern business today. You will not have to use heavy infrastructure to make calls, and you can reduce calling expenses and cut off agents' heavy paychecks just by using automated text. Moreover, You can get valuable insights, respond immediately, and increase customer engagement. 
• Customer engagement: when the customer receives a text message, there is a 40% chance of customer conversion. Moreover, automated text messages also have a higher response rate than phone calls, emails, and social media platforms. This helps you to enhance customer engagement.
• Increased readability: Research shows that 90% of SMS messages are read within 3 minutes of being received. This helps businesses to increase their reach and conversion rate. Moreover, 95% of texts that are read and responded to happen within 3 minutes of delivery, which increases the readability and boosts conversion.
• Customers preferred: Today, 85% of customers in 2023 prefer receiving text messages over a phone call or email. If the company provides automated text service, customers are likely to have a positive perception of the company. Thus, automated text messages help businesses enhance customer engagement and enhance customer experiences.

Setting Up Automated Texts on iPhone

Setting up automated texts on an iPhone is easy. You can create basic text automation with Apple’s personal automation tool. Follow the steps below and start sending automated text messages on your iPhone:

Step 1: Open the shortcuts app. (If you do not have a shortcuts app, you can download it from the app store)

Step2: Tap ‘automation’ at the bottom of the screen

Step 3: Tap the plus icon on the top right of your screen, then choose “Create Personal Automation.”

Step 4: Choose the specifics of the trigger. Then, click “Next” in the top right corner.

Step 5. Add ‘action’.

Step 6. Choose the contact to send your message to and tap Next.

Step 7. Add the message you want to deliver.

Step 8. Select ‘done’ and start sending messages or calling automatically.

🎯   Alternative method for setting up automated text messages on iPhone

• Go to Settings
• Click “Siri and Search” 
• Select automatic send message 
• Then turn on Automatically Send Messages.
• Now, you can automatically send messages or perform calls over your iPhone.

Automated text messaging types

Businesses can use various automatic text messaging to communicate better, convey messages, and remainders. Here are some of the types of automated messaging:

1. Appointment reminders:

   You can use automated text messaging for appointment reminders. For instance, if you book an appointment for a  dental service, then you can send automatic reminder messages for the appointment date and time. 

2. Payment Links:

   Many users today use banking services online. You can automate the billing process after the delivery and completion of a service. By clicking on a link, your customers will be taken directly to the payment link, making the entire process easier for them. Moreover, you will get an instant automated message after the transaction.

3. Survey Forms:

   A marketing promotional campaign can be sent using automated messaging. The message can contain a link to the survey. This link opens a survey form where the customer leaves their feedback about the services you provide. By doing so, businesses can identify areas of improvement, improve them, and provide top-notch customer service.

4. Marketing message:

   Sending automated messages is an excellent tool for marketing and reaching out to customers. Sending Coupon codes, discount offers, special offers, and promo codes into SMS helps businesses enhance their customer engagement and increase conversion rates 
   
   

5. Birthday Messages:

   When you integrate your automated text messaging software with your CRM(Customer Relationship Management), you can automatically send birthday texts to your customers. 

Conclusion

Now, you must be clear about how to send automatic text messages using an iPhone.So, modern businesses should consider using  SMS marketing to enhance customer engagement and increase conversion rates.

As a huge chunk of customers worldwide prefer text messaging over phone calls so, sending automated texts is a powerful and cost-effective tool for businesses today. 

Thus, use automated text messaging software to deliver personalized customer service and provide timely messages to customers to increase customer engagement and increase sales right away!