Why Implement A CRM Solution

CRM Study 

CRM stands for Customer Relationship Management.

CRM is a set of integrated, data-driven software solutions that improve how you interact and do business with your customers. 

CRM softwares or solutions increases your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and by letting you focus on building and maintaining customer relationships.

Microsoft Dynamics CRM is one of the most powerful and comprehensive CRM suite in the market, developed and managed by Microsoft. The CRM offers businesses the opportunity to improve their relations with customers and automate various functions for enhanced efficiency and increased profitability.

 

Why Implement a CRM Solution?

1. Maintains Good Customer Relationships

2. Higher Customer Satisfaction and Retention

3. Improved Sales Efficiency

4. Multifaceted Platform

5. Business Growth

6. Higher Profitability

• CRM Maintains Good Customer Relationships

CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data. CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and by letting you focus on building and maintaining the customer relationships that matter.

• Higher Customer Satisfaction and Retention

The Dynamics CRM from Microsoft comes with various features and functionalities that not only help startups to acquire new customers but also improve customer retention; a key aspect of sustainability and growth of startups. Customer retention is a crucial part of startup growth because retaining existing clients is much less costly as compared to acquiring new customers, also retaining customers gives startups a stable foundation to build their businesses.

• Improve Sales Efficiency

Startups are almost always cash stripped and they have to depend upon a lean team of talented and passionate professionals to acquire new leads and procure sales. The state-of-the-art features in Microsoft Dynamics CRM enable lean teams to reach out to more leads by automating various tasks and delivering key insights into the data. Also, features like social selling, opportunity management, and others greatly improve the sales efficiency of the team, which directly translates into more revenue for the startups.

• Multifaceted Platform

A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.

• Growth and Higher Profitability

Customer satisfaction assures repeat business and repeat business (i.e customers coming back for more) leads to higher profitability and continuous growth.

 

CRM Career Benefits

• CRM knowledge and skills acquisition
• Job opportunities
• Career advancement
• Increased earning potential

 

Skills You Will Gain

Some of the topics you will learn in the course of this study include:

Microsoft CRM - Introduction

Microsoft CRM - Functional Modules

Microsoft CRM - Entities & Records

Microsoft CRM - Fields

Microsoft CRM - Forms

Microsoft CRM - Searching

Microsoft CRM - Web Resources

Microsoft CRM - Workflow Processes

Microsoft CRM – Plugins

And lots more..