GIGM Unveils Stella, Nigeria First 24/7 Mobility Virtual Assistant, to Provide Superfast Feedback to Customers
GIGM Unveils Stella, Nigeria's First 24/7 Mobility Virtual Assistant, to Provide Superfast Feedback to Customers
GIG Mobility (GIGM), Africa's leading tech-driven transport company, is revamping customer service with the launch of Stella, a 24-hour virtual assistant.
GIGM is Nigeria's leading mobility company, enabling commuters to move quickly and without incident through its innovative travel solutions both within and outside the country.
What is Stella
Stella by GIGM is a bot developed and launched by GIG Mobility (GIGM) to provide customers with immediate and uninterrupted assistance across all of GIGM's mobility services.
This is the first of its kind in Nigeria's transportation sector. GIGM has been known to pioneer numerous industry firsts, but this is unique in that customers will now have access to on-demand service at their convenience.
As part of its ongoing commitment to improving the user experience, GIGM's Stella provides superfast guidance to customers and prospective travelers who wish to book trips, view terminals for arrivals/departures, modify booking status, or simply resolve an issue.
Stella provides GIGM users with this all-in-one solution in less than 5 minutes! Customers no longer have to wait days for clarifications on specific issues or responses to complaints with Stella.
One of the goals of launching Stella is to ensure that customers' inquiries receive a prompt response. While social media can be used to gather feedback, many messages can get lost in the onslaught of messages received via the platform. No message or query will go unanswered with Stella.
How GIGM’s Stella Works
Stella from GIGM features a sleek and interactive chat user interface that enables quick communication with customers.
Stella's launch demonstrates GIGM's commitment to customer-centricity and is consistent with the company's mission of relentlessly pursuing customer satisfaction. Customers have already begun interacting with Stella and are ecstatic.
To initiate communication with Stella,
1. Simply type "Hi GIGM". The bot immediately responds by inquiring how it can assist and presenting four (4) distinct options.
2. Simply enter 1 to begin booking a trip, and Stella will walk you through the entire booking process until your order is confirmed and completed. This includes obtaining information about your departure and arrival points, travel dates, and preferred seat.
3. Other available functions include entering 2 to view GIGM terminals, 3 to modify the status of a booking, and 4 to resolve an issue.
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