Actions needed if QuickBooks Outlook is not responding on your PC

QuickBooks can send emails and share financial data like account reports, tax forms, and customer invoices directly from the software. However, users can run into issues while sending emails if their QuickBooks Outlook is not responding. This blog comprises the reasons this happens and the steps needed to fix the issue. In case you encounter this issue on your QBDT, continue reading to learn more.

Approach our support team at 1.855.738.2784 to rectify this error quickly with the assistance of QB experts.

Why MS Outlook develop issues while sending QB emails?

You might sometimes face problems sending your financial documents if MS Outlook freezes when sending emails from QuickBooks. The possible causes of this mailing issue in QuickBooks are discussed below-

• You QuickBooks develops issues integrating with Windows applications due to its outdated version.
• The MAPI32.dll file fails to run in the background when you try sending emails from QuickBooks.
• QuickBooks preferences aren’t properly set, and an incompatible application is selected for delivering emails.

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Practical ways to prevent MS Outlook from malfunctioning

You need to take the appropriate actions if your QuickBooks email outlook is not responding and the software fails to send emails. The effective techniques to fix this QBDT issue are mentioned below-

Method 1- Install the latest QBDT updates to remove compatibility issues

QuickBooks must integrate with Microsoft Services & Windows applications to perform its functions efficiently. QBDT uses Outlook to deliver emails and might raise compatibility issues during integration if the software isn’t updated to the newest version. You must also keep your QBDT updated to remove existing bugs from the software that hinder its functions. Here are the steps to update your QuickBooks Desktop to the latest version-

1. Launch your QBDT and access the File menu.
2. Click the Utilities option and select Stop hosting multi-user access.
3. Go to the QB Help menu after the software switches to single-user mode and click the Update QuickBooks Desktop option.
4. Under the Update Now tab, single-click the Mark all checkbox to update all the software services and click Reset Update to remove the previously downloaded updates.
5. Tap Get Updates download the newest update package for your QuickBooks.
6. Let the update download on your PC and double-click on it to begin the installation.
7. Follow the on-screen instructions to complete the QB installation successfully and try sending emails again.

If the MS Outlook still fails to run, move to the next solution.

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Solution 2- Recreate the damaged MAPI32.dll file on your computer

You might face problems sending messages and emails from the Windows applications if the MAPI32.dll file gets damaged. You need to recreate the file to ensure the issues don’t develop in the future. Here’s how-

1. Open the file explorer and click the View option in the toolbar.
2. Mark the Hidden Items checkbox with a single click and go to the search bar.
3. Type ‘fixmapi’ and open its location from the results.
4. Double-click Fixmapi.exe and repair the MAPI32.dll file using the instructions given on the screen.

Conclusion

This blog helps you understand why QuickBooks Outlook is not responding on your PC and the aftereffects you can face due to it. The techniques to resolve the issue are also given in the blog, which you must apply to prevent mailing issues from developing in the future.

Speak to our QB support team at 1.855.738.2784 to rectify the problems you encounter while using the methods.

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