Emocom and Opentext Introduce Tech Solutions to Enhance Productivity in Nigeria

Emocom Technology and Consulting Limited, in collaboration with Opentext, an enterprise software company, and Mitsumi Distribution, recently conducted a workshop on IT Operations Management (ITOM) in Lagos, where they unveiled innovative technology solutions designed to boost productivity within Information Technology (IT) organizations. This event attracted a diverse audience of IT professionals, including IT Managers, Chief Executive Officers, and Chief Technology Officers from various companies.

In his opening remarks, Adeleke Emoruwa, the Managing Director and Chief Executive Officer of Emocom Technology and Consulting Limited, emphasized the value of partnering with Opentext and Mitsumi Distribution to provide cutting-edge technology solutions that not only enhance productivity but also safeguard organizations against cyber threats. Emoruwa stated, “Today, we have showcased our unique solutions to IT leaders, solutions that will drive productivity in the workplace. We pride ourselves on our ability to align with our clients' visions and create lasting value through our technology offerings. Our aim is not merely to deliver products but to ensure that we provide 100 percent value in IT Management Operations.”

Roy Kimathi, a Technical Consultant at Opentext, elaborated on the company’s expertise in IT automation. He outlined a comprehensive portfolio of solutions that encompass developer tools and cybersecurity. Kimathi highlighted that the company’s IT automation framework includes Service Management, IT Service Fulfillment, IT Service Assurance, and Governance, all bolstered by Artificial Intelligence (AI). He stated, “As a principle, we always say, start from where you are, meaning that we recognize organizations may already have some solutions in place. Our approach to building solutions is based on interoperability, ensuring our offerings can seamlessly integrate with existing systems. We support open interfaces to maximize business benefits.”

Addressing the critical area of cybersecurity, Kimathi mentioned that Opentext has established a dedicated cybersecurity team focused on tackling various security challenges. He asserted that the company employs a "security-first" design principle, integrating robust security features across all its tools to protect clients against emerging cyber threats.

Arul Prashanth, Business Manager at Mitsumi Distribution, shared insights into the company’s extensive experience in the IT distribution market, which spans over 25 years. “We provide a wide range of IT solutions, including hardware, laptops, desktops, servers, and storage solutions. With a presence across Africa and the Middle East, our core business revolves around adding value to the growth of organizations. Whether it’s hardware, support, or cloud services, we are here to assist,” Prashanth stated.

In his keynote presentation, Kimathi delved deeper into the significance of IT operations management and the transformative impact of AI. He noted that integrating AI into IT service management can significantly enhance service delivery. “With smarter service management powered by AI, we empower users with conversational search capabilities, providing quick answers and effective problem resolutions. Our advanced IT Service Management (ITSM) solutions leverage a private large language model, ultimately reducing the total cost of running a business,” he explained.

The workshop concluded with a renewed commitment from Emocom Technology, Opentext, and Mitsumi Distribution to collaborate closely with IT organizations, ensuring they are equipped with the latest tools and strategies necessary to thrive in an increasingly digital landscape. By focusing on interoperability, cybersecurity, and the power of AI, the partnership aims to foster a more productive and secure IT environment for businesses across the region.