QuickBooks Error PS038: Effective Methods to Easily Dismiss

Issues while running the QB application, especially the payroll function, can arise from time to time. One common error leading to this scenario is the QuickBooks error PS038, which can prevent users from updating or working the app. The error code can arise due to many possible reasons, like a dormant payroll subscription or an outdated QB. If you are getting the QuickBooks error code PS038, you can use the solutions provided in this article to eliminate it.

If you are having trouble understanding the steps or resolving the error message on your own, you can reach out to us at 1.855.738.2784 to get immediate help from our QB support team.

Common Causes and Reasons for the QuickBooks Desktop Error PS038

You might be getting the QuickBooks error message PS038 due to the possible factors and scenarios given below –

1. Your QB company file is damaged or corrupted, and the data file might be stored in an incorrect or damaged file folder.
2. You have not updated QuickBooks to the latest release before running the payroll updates in the application.
3. While sending the paychecks online, the checks are getting stuck as “online to send,” which is triggering the PS038 error.
4. Windows OS is not updated to the latest version, and the outdated Windows is causing issues while downloading the QB updates.

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How to Easily Dismiss the QuickBooks Update Error PS038?

You can reliably tackle the QuickBooks payroll update error PS038 by using the troubleshooting solution mentioned below –

Solution 1 – Find the Stuck Paychecks and Verify the Info from the Earnings Tab of the Employees Menu

Resolving the issues with the stuck paychecks can effectively resolve the QB error code PS038 from your app.

1. From the Edit tab of the Employees menu, select Find and choose the Advanced section to look for the Filter list.
2. Select Detail Level to click on Summary Only and go to the Choose Filter tab to select Online Status, and access the drop-down list.
3. Select Online to Send and click the Find button to check all the unsent paychecks, and open the first paycheck from the list to click the Paycheck Detail option and review them.
4. From the Review Paycheck window, go to the Earnings tab and look for the last item in the list to add it as a new item and access the Net Pay Locked window.
5. Click No to close the window and choose the Rate Field for the item you have just added to ensure there are no changes in the Net Pay and Taxes, and click Yes for the Past Transactions message.
6. Hit the Save & Close option and click Yes on the Recording Transactions pop-up, followed by re-opening the paycheck and clicking the Paycheck Details button to delete the above-added item.
7. Finally, click Save & Close and review each stuck paycheck in the same manner to check if the PS038 error is successfully tackled.

Conclusion

You can perform the steps provided in this article to eliminate the QuickBooks error PS038. If the error message persists, you can reach out to us at 1.855.738.2784 to get direct assistance from our QB professionals.

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