6 Things Every IT Team Should Know
6 Things Every IT Team Should Know
If you own a company with IT Team setup or you work in the IT Department of an organization, or you lead/manage a team of IT professionals, these are the most crucial areas your team should focus on if you are willing to effectively manage and grow your business.
1. Unified Communication
2. DSL Services
3. Video and Voice Conferencing
4. Remote and Mobile Employees
5. Customer Service Technologies
6. Internet Marketing
Unified Communication
In a unified communication strategy, all modes of communication are carried over the same network, and businesses can significantly increase productivity and efficiency by partnering with the right service provider.
To reap the benefits, you must partner with a provider that offers an incredibly flexible and secure platform that enables greater responsiveness via both real-time and non-real-time communication from any location. Additionally, select a telecommunications service provider that guarantees seamless integration of diverse applications, communication devices, and networks into a unified platform as a service.
DSL Services
Every business requires reliable Internet access to provide uninterrupted services to potential clients, customers, and employees. Businesses can benefit from telecom providers that place a premium on offering a variety of high-speed Internet options that are specifically tailored to a business's needs. Additionally, value-added services such as 24x7 customer support are critical for high workforce productivity.
Video and Voice Conferencing
Face-to-face meetings with potential partners and clients are critical in various businesses, but are not always feasible due to the businesses' global reach. While there are numerous options for maintaining communications via video and voice conferencing, selecting the appropriate services is critical. Scalability, network adaptability, accessibility via multiple devices, plan flexibility, instant facilities, and multiple layers of security are all critical. A service provider that offers a diverse set of collaborative tools will assist you in reducing your capital expenditure and maintenance costs.
Some of the tools your team need include:
1. Zoom,
2. Slack,
3. Google Meet etc.
Remote and Mobile Employees
Today's employees in a variety of industries work remotely or on the go, necessitating continuous connectivity. Employees who work outside the office also require convenient access to various business operations and information exchange. Collaborate with a telecom service provider that offers plans that include secure network connections for remote and mobile employees, allowing them to benefit from the same communication capabilities as in-office employees.
With so many benefits associated with telecom technology, it is critical for businesses to partner with the right service provider who can assist them in increasing productivity, facilitating faster decision-making, and gaining a competitive edge.
Customer Service
Businesses are constantly seeking to redefine their relationship with their customers in order to stay competitive. Businesses can improve the quality of their customer service by implementing a comprehensive telecommunications strategy. Telecom service providers provide businesses in a variety of sectors with opportunities to increase productivity and efficiency through the use of specialized tools that enable them to handle inquiries more effectively. A competent provider can assist you in managing incoming workload by providing high-quality and dependable communication services.
Some of the tools your team need for effective customer service include:
1. Messenger Chatbots such as Facebook Messenger, WhatsApp etc.
2. Live Support Chat such as Skype, Tawk etc.
3. Self Service HelpDesk System
4. Intercom
5. Slack
6. The Automatic Callback Phone System
7. Dedicated Mobile Apps
8. Dedicated Desktop Apps
9. Online Ticketing System such Zendesk, Zoho, Tawk.
Internet Marketing
Internet Marketing is the process of placing advertisements on the internet for the purpose of getting across to customers that have interest in patronizing our goods or services. Internet Marketing is also known as Digital Marketing or Online Advertising.
It could be achieved through various means on the internet such as:
1. Content Marketing,
2. E-mail Marketing,
3. Search Engine Optimization,
4. Social Media Marketing,
5. Affiliate Marketing,
6. Referral and Viral Marketing,
7. Google Adwords Marketing etc.
Your Team should be well equiped with these marketing skills in order to take advantage of marketing trends and compete effectively in the global market.
You can apply for Corporate Training at SIIT Corporate Training Program to equip your team with various technological skills for effective management, gain competitive edge and achieve growth. Skills Matter Than Theory.
Courses and Certification
Information Technology Fundamentals Course and Certificate
Internet Technologies Course and Certificate
I.T Project Management Course and Certificate
Management Information System - MIS Course and Certificate
Project Management Tech Course and Certificate
Internet Marketing Course and Certificate
SEO - Search Engine Optimization Course and Certificate
Social Media Marketing Course and Certificate
Content Marketing Course and Certificate
Business Analytics Course and Certificate
Business Intelligence Course and Certificate
Telecommunications Course and Certificate
